Support Engineer L2
il y a 1 semaine
As an L2 IMAC Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling IMAC (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various hardware and software environments.You will work across multiple sites in Brussels and collaborate closely with the client's IT teams to ensure smooth operations and high-quality service delivery.Your Key Responsibilities?Perform on-site and remote IMAC activities (Install, Move, Add, Change).Handle incident resolution for hardware and software issues.Support and maintain PCs, desktops, laptops, smartphones, and video conferencing equipment.Execute software installations and staging activities for laptops and desktops.Manage digital kiosk activities and conferencing room equipment.Utilize ITSM tools (e.g., ServiceNow) for ticket management and reporting.Ensure compliance with client standards and operational procedures.Participate in stand-by rotations (24/7) when required.What do you already bring to the table?Solid experience in L1/L2 support activities.Strong knowledge of: Hardware: PCs, desktops, smartphones, conferencing systems.Networking basics: LAN/WAN.Active Directory administration.Software installation and troubleshooting.Familiarity with ITSM tools (ServiceNow or similar).Ability to work independently and as part of a team.Driving license (mandatory).Languages: French (B2) and Dutch (B2).On-site presence 5 days/week in Brussels.What can Econocom offer you?An attractive salary complemented by hospitalization and group insurance, meal and eco vouchers, a company car, and the possibility of working from home when applicable.A Competence Manager to guide your career and onboarding.Various blended training opportunities to help you grow professionally.Fun quarterly events to stay connected with colleagues and informed about the company.Econocom – in briefEconocom Benelux is part of a French listed group, active for over 45 years, offering modular end-to-end ICT solutions combining equipment, services, and financing. We emphasize corporate social responsibility (CSR) and contribute to the circular economy.If you are looking for Digital & Green and an ICT company that places customers and employees at the heart of its operations, Econocom is the place for you... We'd love to hear from you
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Support Engineer L2
il y a 2 semaines
Brussels, Belgique Econocom Belgium Temps pleinAs an L2 IMAC Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling IMAC (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various hardware and software environments.You will work across multiple sites in Brussels and collaborate...
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L2 IMAC Support Engineer
il y a 7 jours
Brussels, Belgique Econocom Temps pleinAs an L2 IMAC Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling IMAC (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various hardware and software environments.You will work across multiple sites in Brussels and collaborate...
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L2 IMAC Support Engineer
il y a 1 semaine
Brussels, Belgique Econocom Temps pleinAs an L2 IMAC Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling IMAC (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various hardware and software environments.You will work across multiple sites in Brussels and collaborate...
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IT Support Engineer L2
il y a 1 semaine
Brussels, Belgique Econocom Belgium Temps pleinAs an IT L2 IMAC Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling IMAC (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various hardware and software environments.You will work across multiple sites in Brussels and...
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IT Support Engineer L2
il y a 1 jour
Brussels, Belgique Econocom Belgium Temps pleinAs an IT L2 IMAC Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling IMAC (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various hardware and software environments.You will work across multiple sites in Brussels and...
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Econocom - l2 iMac Support Engineer
il y a 2 semaines
Brussels, Belgique Econocom Temps pleinAs an L2 iMac Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling iMac (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various Hardware and software environments. You will work across multiple sites in Brussels and collaborate...
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Customer Support Engineer
il y a 3 semaines
Brussels, Belgique LA International Temps pleinCustomer Support Engineer L2 French speakingWork Location. BelgiumRequirement:French and English are mandatory Effective phone call handling skills and able to handle complains properlyExperience with customer support and service orientatedFan of procedures and experience with a CRM system(electro)Technical background (preferably, not mandatory)Computer use...
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Customer Support Engineer
il y a 3 semaines
Brussels, Belgique LA International Temps pleinOur client is looking for a Customer Support Engineer to work onsite in Brussels. This would be a quarterly extended contract/freelance role.The 5*8 hour L1 service provider picks up the phone from the customer Help the customer through the troubleshooting steps and their own knowledge, which they learned during the trainings.Can he help? Ticket is...
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Cloud Support Engineer
il y a 3 jours
Brussels, Belgique HTC Global Services Temps pleinGenesys Cloud L1 Support Engineer (24×7)Experience Required: 2+ years (Genesys Contact Center Ops)Role PurposeProvide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.ResponsibilitiesA. Monitoring & Daily Operational TasksMonitor agent status, queues, and call flow performance...
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Cloud Support Engineer
il y a 3 jours
Brussels, Belgique HTC Global Services Temps pleinGenesys Cloud L1 Support Engineer (24×7)Experience Required: 2+ years (Genesys Contact Center Ops)Role PurposeProvide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.ResponsibilitiesA. Monitoring & Daily Operational TasksMonitor agent status, queues, and call flow performance...
