Customer Service Officer Dutch-German-English

il y a 4 semaines


belgium EBTS Pro Assist Temps plein
Customer Service Officer Dutch-German-English (Night)

Location: Spain, Germany, Belgium

Education: Higher secondary – Bachelor

Hours: 33 hours

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Responsibilities:

  • Preferably Monday, Tuesday and Wednesday (fulltime) from 20:00 to 08:00. This is negotiable.
  • Incoming phone calls, e-mails and faxes treating and dispatching:
    • Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
    • Collecting additional information.
    • Check the data for accuracy and completeness.
    • Reception & Services; provide technical support; search workshop.
    • Keep the customer and all involved updated.
    • Complaint handling (from customer to contractor; from contractor to EBTS).
  • Ensures the monitoring and control of the agreements with the parties involved:
    • Regarding the service.
    • Regarding complaint handling, etc.
    • Regarding the service conditions and agreements.
  • Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
    • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files).
    • Enter required information into the system.
    • Register performed operations.
    • Responsible for the internal and external monitoring of client files.

Interested? Please reply through the form below.

  • First name *
  • Last name *
  • Telephone *
  • E-mail *
  • Motivation *
  • Resume * Accepted file types: pdf, docx, xlsx, pptx, Max. file size: 10 MB.

I agree that EBTS will process and store the above data as described in the privacy statement.

We keep on growing, we’re always in motion. We’re always looking for people who are:

  • Loyal and happy to help.
  • Ambitious.
  • Professional.
  • Group-minded.
  • Modest.
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