Service Delivery Manager
il y a 2 jours
Service Delivery Manager at Itineris The Service Delivery Manager will manage the delivery of support and managed services to our live utilities customers using the UMAX solution, executing the vision of service delivery to consistently exceed customer expectations through continuous improvement, efficiency, and an unwavering commitment to excellence. You are responsible for the cost‑effective, timely, and quality delivery of support and managed services. Responsibilities Develop & maintain a strong professional relationship with your assigned customer(s). Consistently execute & follow up long‑term maintenance contracts. Ensure SLA achievement and a high level of customer satisfaction. Provide input for permanent tracking of KPI’s (financial, quality, schedule, and risks/issues) and provide appropriate and frequent report‑outs to different stakeholders. Collaborate with a team of Service Delivery Consultants (functional and technical profiles) and other internal teams (e.g., R&D, Finance, Center of Excellence). Anticipate and/or manage efficiently all significant changes under your supervision. Suggest & implement continuous improvements on standard processes and tools to drive operational efficiencies. Qualifications Experienced contributor with a proven track record in Service Delivery Management. Business knowledge of applied ERP or applications solutions (preferably Microsoft Dynamics 365). Affinity with software development and a keen interest in both functional and technical aspects of our solutions, to be able to effectively challenge and advise customers. Experience with cloud‑based applications/SaaS based on Microsoft Azure. Knowledge of the Utilities sector or similar – a strong advantage. Familiar with project methodologies such as Waterfall (Prince2) and Agile (Scrum, Scaled Agile), and holds an ITIL certification. Analytical and proactive approach, with a problem‑solving mentality and strong customer focus. Commercial flair and excellent listening and negotiation skills. Strong oral and written communication and presentation skills. Benefits A fast‑growing and international environment with offices in Ghent, Atlanta and London. Working with future‑ready water and energy companies and building valuable utility expertise. Internal mobility, developing your career through various educational programs and growth paths. An entrepreneurial mindset where you have a direct impact on our growth journey. An open environment where you can take a break to recharge and achieve the best results, with celebrations of milestones both big and small. Onboarding, learning and buddy programs to get you ready for a smooth start. Flexible options for hybrid working so you can work in a way that suits you best. Competitive perks & benefits to help you reach your full potential, both at work and in your personal life. A lot of fun moments with an eye for sports, celebration and well‑being to maintain a healthy work‑life balance. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Consulting Industries Software Development Location Ghent, Flemish Region, Belgium #J-18808-Ljbffr
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Senior Group Product Manager
il y a 4 semaines
East Flanders, Belgique WhatJobs Temps pleinJoin to apply for the Group Product Manager role at SOFICO 1 day ago Be among the first 25 applicants Join to apply for the Group Product Manager role at SOFICO Overview At Sofico, we don’t just build software. Our flagship product, Miles Enterprise , is the silent powerhouse behind complex leasing, fleet, and mobility operations across continents. It’s...
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Head of Service Management
il y a 3 semaines
East Flanders, Belgique WhatJobs Temps pleinWij zijn Fiberklaar, het meest ambitieuze fibernetwerkbedrijf van Vlaanderen. Onze fibertechnologie staat open voor alle internetproviders, en vormt de digitale infrastructuur voor de nieuwste generatie internet. Denk aan haarscherp, supersnel en stabiel streamen, gamen, down- en uploaden, surfen en digitaal tv-kijken. Met aanzienlijke investeringen willen...
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Plant Production Manager
il y a 2 jours
East Flanders, Belgique WhatJobs Temps pleinOperations Site Manager (Manufacturing) Focus is primarily on Production Managers with strong on-site exposure and a proven track record in operational manufacturing environments. Location: ON-SITE - East Flanders, Belgium This role is open only to candidates currently based in Ghent or available to relocate immediately. No relocation package is offered....
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Technical Project manager
il y a 4 semaines
East Flanders, Belgique WhatJobs Temps pleinAbout The Job If you possess a blend of project management experience and technical acumen, this role offers an exciting opportunity to contribute to the delivery of our innovative software solutions. The flagship product, Miles Enterprise , is a flexible and modular system that encompasses front-, mid-, and back-office functions. Complementing this is the...
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EMEA VAT Advisory Manager, UPS Europe
il y a 2 semaines
East Flanders, Belgique WhatJobs Temps pleinFounded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading...
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Senior AI Product Manager
il y a 4 jours
East Flanders, Belgique WhatJobs Temps pleinOverview Senior AI Product Manager at ML6. You will own the delivery lifecycle from strategic roadmap to final rollout, delivering end-to-end AI solutions that have tangible impact. Responsibilities Product strategy & vision Identify user and client requirements using ideation and prioritization techniques Identify market/persona trends within the AI space...
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Information Technology Infrastructure Operations Manager
il y a 2 semaines
Flanders, Belgique Planet Pharma Temps pleinTitle: IT Infrastructure Operations Manager Location: Onsite in Belgium Our client is a global biotech company based in Belgium that pride themselves on an exciting innovative environment that will ensure continuous company growth. To strengthen their on‐site technology operations, we are looking for an IT Infrastructure Operations Manager with a strong...
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Gestionnaire de clients
il y a 2 jours
East Flanders, Belgique WhatJobs Temps pleinGestionnaire de clients (secteur PME) Attentia recherche un Gestionnaire de clients pour soutenir la surveillance de la santé de nos clients PME. Feeling good works great . Votre poste En tant que premier point de contact pour nos clients affiliés, vous les accompagnez tout au long du processus de prévention et de santé. Vous travaillez en collaboration...
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Functional Project Manager
il y a 2 semaines
Flanders, Belgique Planet Pharma Temps pleinTitle: Functional Project Manager (Pharmacology &Toxicology and Bioanalytics)Company: Global Leading CRO/BiotechLocation: Hybrid - Flemish Region, BelgiumType: 8 months contract - full-time (40 hours per week)Main ResponsibilitiesTrack and manage internal and external vendor activities, ensuring delivery against timelines, budgets, and quality...
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Chief Technology Officer
il y a 4 semaines
East Flanders, Belgique WhatJobs Temps pleinThe Chief Technology Officer (CTO) leads the Development team and oversees all IT initiatives, ensuring the successful delivery of high-quality software solutions, IT systems, and processes. This role ensures technological excellence, operational stability, and the achievement of strategic development goals. KEY RESPONSIBILITIES Define and execute a clear...
