IT Customer Relations Teamlead

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Centric Temps plein

Centric Brussels, Brussels Region, Belgium

IT Customer Relations Teamlead

For our client in the region of Brussels, we are looking for an experienced IT Customer Relations Teamlead.

What does the role entail?

  • Managing daily escalation with the internal customers and the managed vendors to deliver solutions to incidents or requests.
  • Support the IT leadership team in developing, visualising, managing daily business and kaizens for improvements in Service & Delivery for the end Customers.
  • Educated IT&D Member & Vendors on Customer relations handling.
  • Regularly monitor & report performance of the support partners, identify areas for improvement and encourage them to develop solutions.
  • Actively prepare & support the IT ecosystem meetings on a regular basis & run the governance & reporting meetings towards the executives.
  • Actively execute financial tasks in the systems.

Who are we looking for?

  • You have at least 5 years of experience in a Customer relations co-ordination role (call centre or similar environment).
  • Ability to train and coach others in Customer relationship handling.
  • Strong planning, organisation, co-ordination and communication skills & you enjoy working as part of a team while managing your own work and following up on tasks.
  • You are very familiar with Microsoft 365 applications (PowerPoint, Teams), knowledge of Power BI and Jira would be beneficial.
  • Being able to work in Brussels.
  • Fluent in English, any other language is a plus.
Seniority level

Associate

Employment type

Contract

Job function

Customer Service and Information Technology

Industries

IT Services and IT Consulting

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