Teamleader Customer Service
il y a 2 semaines
JOB DESCRIPTION
As a Customer Service Team Leader, you will report to the Customer Service Manager and be responsible for a team of Customer Service Specialists in Tessenderlo.
Your Role
You know better than anyone how to coach, develop, and guide your colleagues, and like this maintain the focus on customer satisfaction. You are the connecting factor in your team In this role, you will work within our Kempen Business Unit, with a starting location in Tessenderlo. At our four locations in the Kempen, we take care of contract logistics for healthcare, high-tech, and E-commerce customers, among others.
Your Responsibilities
- You manage the agreed customer conditions, and you participate in the operational meetings with the most important customers.
- You are good at managing the personal and business development of your team members. In addition, you are responsible for promoting and implementing improvement proposals in the field of operational and administrative process flows.
- You draw up reports and analyses on performance, progress, and margins. You make adjustments where necessary to achieve the KPIs.
- You are responsible for taking on and supervising projects.
Your Skills and Experiences
- You have at least a bachelor's degree in working and thinking.
- You have strong analytical skills and a hands-on and proactive mindset.
- You have at least one year of experience as a supervisor in logistics services.
- You are confident and stress-resistant.
- You offer strong communication skills - being able to communicate and interact with colleagues at different organizational levels, eager to coach and train people. Born motivator with enthusiasm to activate people.
- You have an excellent knowledge of the Dutch and English language, both verbally and in writing.
Good Reasons to Join
We offer a professional and ambitious working environment in which entrepreneurship, development and progress are paramount. This is supported by good working conditions and the opportunity to develop yourself further.
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