Customer Success Manager
il y a 3 semaines
About Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer relationships. Your Role As Customer Success Manager, you guide customers from onboarding to long-term happy customers. You work closely with our COO, Customer Success Engineers (CSEs), Product Owner and Engineering to ensure that customers are successful, supported and growing. You bring structure, clarity and positive energy. You are proactive, organised and not afraid to challenge unclear expectations. What You'll Do Own the customer relationship after the deal is agreed Run onboarding plans together with our CSE team Help customers adopt Docbyte Vault effectively and confidently Conduct regular check-ins and QBRs Monitor customer health, usage and risks Identify new requirements and expansion opportunities Document customer needs and feed them into Product Coordinate with Support and Engineering on escalations Ensure a smooth, predictable customer experience Who You Are 3–7 years experience in Customer Success, account management or SaaS delivery Structured, communicative and customer-focused Strong at building trust and managing expectations Comfortable with technology (APIs, integrations, IAM basics) Proactive problem-solver with a "make it happen" mindset Able to collaborate with technical teams and translate complexity Fluent in Dutch and preferably French and English Bonus: experience in finance, insurance, pharma or public sector Why Join Docbyte? Work in one of Europe's most trusted and fast-growing digital sectors Collaborate directly with the COO, CTO, Product Owner and engineering High autonomy, ownership and real influence on customer success Hybrid work and a positive, ambitious team culture Ready to help customers succeed with the future of digital trust? Send your CV to recruitment@docbyte.com. We'd love to meet you.
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we’re hiring a Customer Success Manager to strengthen onboarding, adoption and...
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer...
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Customer Success Manager
il y a 10 heures
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer...
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Customer Success Manager
il y a 2 semaines
Ghent, Belgique Tide Software Temps plein✨ Love the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on!🌍 About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM,...
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Customer Success Manager
il y a 7 jours
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 6 jours
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide SoftwareAt Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 1 semaine
Ghent, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide Software At Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Manager
il y a 11 heures
Ghent, Belgique Cross International Temps pleinHet bedrijf Morrow en de functie.Morrow is een pionier op het vlak van een van de belangrijkste innovaties in de optische sector voor de komende jaren. De optische technologie van Morrow richt zich op de ontwikkeling van lenzen met instelbare focus, met als doel het comfort voor mensen met presbyopie te verbeteren.Met het hoofdkantoor in Gent bereidt Morrow...
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Customer Success Specialist
il y a 6 jours
Ghent, Belgique Twee punt Nul careers Temps pleinVACATURE Customer Success Specialist Voor een softwareleverancier in de drankensector zoeken we een klantgerichte Customer Success Specialist. Je komt terecht in een klein, hecht team dat bedrijven ondersteunt met gebruiksvriendelijke software voor administratie, planning en rapportage. Klanten rekenen dagelijks op deze oplossing om hun operationele...
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Customer Success Specialist
il y a 6 jours
Ghent, Belgique Twee punt Nul careers Temps pleinVACATURECustomer Success Specialist Voor een softwareleverancier in de drankensector zoeken we een klantgerichte Customer Success Specialist. Je komt terecht in een klein, hecht team dat bedrijven ondersteunt met gebruiksvriendelijke software voor administratie, planning en rapportage. Klanten rekenen dagelijks op deze oplossing om hun operationele processen...
