Supervisor Customer Service
il y a 3 jours
Back-office contributors support the entire order to cash process and are the liaison between co-workers (internal and subcontractors) and managers regularly. The back-office contributor is optimally coordinating the information provision between customers, operations, and suppliers.
Key responsibilities
- Ensure proper distribution of all Service-related tasks to the key stakeholders.
- Contribute to an accurate schedule of service and delivery task (such workorders…)
- Create the necessary documents for proper execution of service and delivery.
- Maintain the Service applications with critical data of customers, its locations.
- Maintain install bases of customers in the ERP.
- Support and update all logistic data (such as POD, ETA notifications) related to service and projects.
- Review and consolidate executed operational tasks.
- Review and prepare executed tasks for billing purposes.
- Follow up order fulfilment.
- Enhance logistic operations.
- Monitor and process in coming orders and book purchase invoices.
- Manage reports on stocks and equipment.
- Manage internal replenishment fulfilment for operational staff (Van Stock).
- Create periodical reports to operations on booked revenue, schedule and logistics for services and projects.
- Act a liaison for problem solving with effective complaint and claim processing.
- Ability to accurately input data and maintain attention to detail.
What we are looking for
- Minimum 3-year experience either in Field Service or Ops
- At least 1 year of experience as S&D user (Service & Delivery)
- Good knowledge of MS Office, especially MS Office Excel
- Good knowledge of written and spoken English
- Good organization and communication skills
- Able to work in a team and stressful conditions
What we offer
Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services, at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check, and food tickets.
In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.
Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.
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