Customer service German+ English and French or Dutch
il y a 3 jours
Your New Company Our client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the entire process from the initial call to the final invoice. Great customer service is at the heart of their operation, with a proactive approach to getting vehicles back on the road as quickly and smoothly as possible. The team is diverse, speaks 21 different languages, and is passionate about providing the best possible customer experience. Your New Role As a Customer Relations Specialist, you will be responsible for the entire process of a customer or dealer complaint. You will take full ownership of the case, from the moment it is received until it is completely resolved. You will act as the central point of contact between all relevant parties, including customers, dealers, and internal departments. Your role is crucial in ensuring a smooth and timely resolution for every issue. What You Will Do: Complaint Management: Own the full process of a customer or dealer complaint. Investigation: Investigate what happened and act as a liaison between all relevant parties. Problem-Solving: Drive the conversation forward to resolve problems in a timely manner. Financial Resolution: Conclude the complaint by assigning responsibility and securing any financial resolutions. Continuous Improvement: Contribute to the company's continuous improvement by sharing relevant feedback with internal teams and other stakeholders to improve future performance. Your Profile Problem-Solver: You are a proactive problem-solver with the ability to see the bigger picture. You enjoy negotiating resolutions between parties with different perspectives. Customer-Focused: You are customer-centric and always strive for the best possible service and solution. Communicator: You are a confident communicator who can adapt your style to make every customer feel heard and supported. Organized: You are well-organized and detail-oriented, and you are comfortable working towards deadlines and targets. Team Player: You enjoy working in a team and supporting your colleagues. Languages: You are fluent in German, English and Dutch of French. What You Will Get In Return Salary & Benefits: A competitive salary with meal vouchers, transport costs, and more. Flexibility: Fully flexible working hours and a good work-life balance. Development: Opportunities to grow within the company, with access to well-being services and an on-site restaurant. International Environment: You will work in an international setting and collaborate with colleagues from all over the world.
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Customer service German+ English and French or Dutch
il y a 4 jours
Ghent, Belgique Hays Temps pleinYour New CompanyOur client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing...
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Customer service German+ English and French or Dutch
il y a 5 jours
Ghent, Belgique Hays Temps pleinYour New CompanyOur client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing...
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Customer Care | ENG
il y a 1 jour
Ghent, Belgique Adecco Belgium Temps pleinJob description Join the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you’ll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your...
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Customer Care | ENG
il y a 1 jour
Ghent, Belgique Adecco Belgium Temps pleinJob description Join the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you'll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your...
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Customer Success Manager
il y a 3 semaines
Ghent, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and...
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Customer Manager
il y a 4 semaines
Ghent, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the...
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Customer Manager
il y a 4 semaines
Ghent, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance.Due to the...
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Customer Manager
il y a 4 semaines
Ghent, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance.Due to the...
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Customer Manager
il y a 6 jours
Ghent, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance.Due to the...
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Lead.NET Developer/Project Manager
il y a 4 semaines
Ghent, Belgique Vivid Resourcing Temps pleinRole: Lead .NET/Project Manager Location: Ghent Report to: Software ManagerA client of ours based in Ghent specialize in delivering innovative software, system solutions for new inhouse projects in the environmental sector. They are currently on the lookout for a new employee with a strong development (.NET) background who's willing to combine their...
