Dutch Speaking Customer Service Rapid Response Specialist
il y a 2 semaines
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Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract
About Mercier Consultancy
Mercier Consultancy is a leading provider of customer service solutions, known for our ability to rapidly deploy skilled customer service teams for our clients across Europe. Our focus is on excellence and professionalism, ensuring that customers receive the highest level of service.
The Role
We are seeking a Dutch Speaking Customer Service Rapid Response Specialist to join our dynamic team. In this role, you will be tasked with providing immediate customer service support in high-demand situations across various industries. Your ability to adapt quickly and deliver exceptional service will be crucial to our clients' success during peak times.
Key Responsibilities
- Respond to customer inquiries and requests effectively, ensuring a high level of satisfaction
- Travel to client locations across Europe at short notice to handle urgent customer service needs
- Quickly acclimate to different corporate cultures, systems, and procedures
- Provide clear communication and support in Dutch and English
- Collaborate with local teams to resolve issues and enhance service delivery
- Document customer interactions and provide feedback for continuous improvement
What We're Looking For
- Fluency in Dutch is required, with a good command of English
- Experience in customer service, preferably in fast-paced environments
- Excellent communication skills and a strong customer-oriented attitude
- Ability to travel extensively and handle logistics effectively
- Strong problem-solving skills and adaptability to changing situations
- Team player with the ability to work under pressure
- Prior experience in crisis management or rapid response roles is an asset
What We Offer
- Competitive salary and travel allowances
- The opportunity to work in diverse industries and locations
- Career growth within Mercier Consulting's high-end service network
- A dynamic and fast-paced work environment where no two weeks are the same
Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting's elite Rapid Response Team
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