Bilingual Customer Service Agent
il y a 3 semaines
We are recruiting a bilingual Customer Service Agent to join a growing European organisation active in medical diagnostics and laboratory solutions. The company designs and supplies high-quality diagnostic systems used by hospitals and laboratories across Belgium and beyond, with a strong reputation for innovation, stability, and long-term investment in people.This is a junior-level role with excellent training and a clear development path for candidates who are technically curious, customer-focused, and fluent in both French and Dutch.The roleAs a Bilingual Customer Service Agent, you will be the first point of contact for customers across Belgium who are using large-scale diagnostic and laboratory equipment. You will provide first-line technical support, guide customers through troubleshooting steps, and ensure a high-quality service experience in both French and Dutch.While this is a technical support role, prior experience as an engineer or technician is not essential. Strong communication skills, problem-solving ability, and a genuine interest in technology are far more important.Your responsibilities will include:Providing first-line technical and operational support to customers by phone and emailSupporting users of capital equipment by guiding them through issue resolution and basic troubleshootingCommunicating confidently in both French and Dutch on a daily basisEscalating complex technical issues to specialist or field-based teams where requiredCarrying out routine maintenance and checks on equipment based at the officeMaintaining accurate records of customer interactions and service activitiesBuilding trusted relationships with customers through professional and empathetic communicationWho we are looking forThis role is well suited to someone at an early stage of their career who wants to build long-term technical expertise within the medical and life sciences sector.We are open to candidates from a range of backgrounds, including:Junior technicians or engineersRecent graduates with a technical or scientific backgroundCandidates with strong hands-on technical know-how, for example mechanical, electrical, automotive, or similarCustomer service professionals with strong technical curiosity and learning abilityKey requirements:Fluent in both French and Dutch, written and spokenStrong communication and customer service skillsWillingness to learn and develop within a technical environmentWhy joinStructured onboarding and comprehensive technical trainingClear development path toward field-based maintenance or engineering rolesExposure to high-end diagnostic and laboratory technologiesStable, growing organisation with a long-term outlookSupportive team environment with strong internal knowledge sharingOpportunity to build a long-term career in medical diagnostics and life sciencesThis is an excellent entry point for someone bilingual who wants to combine customer interaction, technology, and long-term career development in a growing and meaningful industry.
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Customer Service Agent
il y a 3 jours
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