Customer Relationship Management Specialist

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Seidor Temps plein

We are on the lookout for a
Customer Relationship Management Specialist to join our team to work with European Institutions
near (up to 200km) Brussels in a
hybrid work position (with home work and visits to our client's offices).

***
Get to know us - SEIDOR


At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.


As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.


We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people.

That's where you come in - we need you to help us scale new heights.


Join our team in Brussels at DIGIT.B.3, where we provide, promote, and support Trans-European Services with responsibilities spanning across the European Commission, national administrations, and other relevant bodies.

As a Customer Relationship Management Specialist, you'll be instrumental in driving the adoption of digital solutions and ensuring stakeholder satisfaction in our dynamic environment.


If you're ready to make a significant impact within a large international organization and drive the adoption of digital solutions, we encourage you to apply Join us at DIGIT.B.3 and be part of shaping the future of digital services in Europe.

Your Role

As a Customer Relationship Management Specialist at DIGIT.B.

3, you'll take on a pivotal role in:

  • Managing customer relationships to foster the adoption of digital solutions.
  • Handling portfolio management for ongoing projects within the DISS domain.
  • Creating stakeholder maps and other relevant documentation.
  • Developing adoption dashboards and reports to track progress.
  • Guiding stakeholders through their adoption journey and swiftly addressing any concerns or complaints.
  • Contributing to the success of digital projects by ensuring stakeholders are informed and engaged.
  • Identifying services needed to enhance stakeholder satisfaction.
  • Strategizing and implementing communication plans to meet adoption targets.
  • Enforcing plans to address stakeholder needs effectively.

What's in it for you?
From day one, you'll find opportunities for personal and professional development within a supportive team environment

We offer:

  • A permanent role at a leading tech project firm (subcontractor also possible).
  • A hybrid work schedule, blending inoffice collaboration with the convenience of working from home.
  • Continuous learning and development through SEIDOR Academy.
  • A package including salary and additional annual bonus, working equipment, phone and other benefits.
  • A dynamic international workplace with diverse teams.
  • A commitment to your wellbeing, worklife balance, and career growth.
  • Rapid advancement opportunities in a short period of time.
  • Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home.

Discover the nine core aspects of our culture that define us at SEIDOR:

Who You Are:

  • Knowledge of customer relationship management practices and relevant tools.
  • Proficiency in utilizing tools for building stakeholder maps and adoption dashboards.
  • Skills in analyzing customer segments and addressing specific productrelated issues.
  • Experience with Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools.
  • Familiarity with the IT domain is advantageous.
  • Capability to integrate into international/multicultural environments and work effectively in teams.
  • Ability to participate in multilingual meetings and collaborate on multiple large projects.
  • Excellent teamwork skills and a high level of discretion and integrity.
  • Proficiency in English (Level C2) is advantageous.

Specific Expertise:

Mandatory expertise for this role includes:

  • Good knowledge of Jira or other Portfolio management tools.
  • Strong communication skills with proven experience in stakeholder communication.

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