Customer Relationship Management

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Sowelo Consulting Temps plein

Customer Relationship Management (CRM) Specialist -:

Brussels, Belgium - Contracted:

Are you looking to continue to work with modern IT solutions?

Can you create and enforce plans that help meet the needs of stakeholders?
So please take a minute to look at your potential new job.


Our client is working on a long term project that leads to improved markets and EU competition rules to make EU markets work better to the benefit of consumers, businesses, and the European economy as a whole.

You will work with modern IT solutions here to boost efficiency and effectiveness in business processes.

You must be eligible to work in the European Union.

Your Tasks Will Include:

  • Boost your digital success with expert customer relationship management
  • Guide stakeholders on their digital journey from start to finish
  • Resolve complaints with speed and efficiency
  • Keep stakeholders in the loop and ensure their adoption of digital solutions
  • Identify and provide the services necessary for stakeholder satisfaction
  • Develop and enforce plans that meet stakeholder needs
  • Expertly manage and respond to user requests
  • Handle incidents related to information systems
  • Assist business in defining their requirements

To be a good fit for the Customer Relationship Management (CRM) Role, you will have:

  • Utilize CRM tools to optimize customer service experience (eg. SMT)
  • Track issues with Confluence and JIRA to ensure timely resolution of problems
  • Effectively streamline collaboration using wiki and collaborative sites
  • Ensure reliable 1st level support for information systems
  • Improve customer satisfaction and loyalty with increased efficiency

Nice to have

  • Experience in elicitation of business requirements;
  • Experience with preparation and provision of IT trainings.

Keys To Success

  • Having a Masters degree
  • Fluent in English as all documentation will be in English

Reasons To Join:

  • Work as a contractor (B2B) with a rate of up to 450 Euro per day
  • Working on challenging EU projects in an international environment
  • Join a team of talented individuals where you have the opportunity to learn

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