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Customer Relationship Management Specialist

Il y a 3 mois

Bruxelles, Région de Bruxelles, Belgique The White Team Temps plein

Customer Relationship Management Specialist - Brussels - EU Public Organisations

CONTEXT


The European Commission, together with the national competition authorities, directly enforces EU competition rules to make EU markets work better to the benefit of consumers, businesses and the European economy as a whole.

The Directorate-General for Competition (DG COMP) is primarily responsible for these direct enforcement powers. Modern IT solutions are designed to support business processes with the overall goal of improving efficiency and efficacy.

DESCRIPTION OF REQUESTED SERVICES
Profile and level The required profile is Customer Relationship Management specialist (CRM)

  • Up to Level 7 as specified under DIGIT TM II, Lot Education and skills As specified in the framework contract for this profile.

Tasks

  • Driving Change: Facilitate the adoption of new modern digital solutions, tools and/or technological changes including the adoption of M365 and SharePoint Online by various stakeholders through customer relationship management. Oversee the adoption journey, address complaints swiftly, and contribute to project success through effective communication.
  • Customer Communication: Define and implement communication plans to keep stakeholders informed and engaged. Translate communication objectives into activities ensuring alignment with adoption goals. Create and maintain content in collaborative and knowledge management platforms and tools. Draft reports and management debriefs.

In addition to the responsibilities mentioned above:

  • IT coordination of DG reorganisations / technical migrations.

Specific expertise

  • Experience in Customer Relationship Management.
  • Proven track record of leading major technology adoption initiatives within large organisations.
  • Experience with tools to communicate effectively with customers.
  • Experience with M365 and SharePoint Online.
  • Experience with ColdFusion platform administration.
  • Proven track record of technical team management.
  • Experience with Atlassian collaborative tools (e.g., Confluence and Jira Languages The consultant has to be fluent in English. Documents will be written in English. 2.6. Tools/ Methodologies used in the unit
  • MS Teams, JIRA, etc.