Customer Service Representative
il y a 2 semaines
Overview
Hiring Path:• Open to the public
Who May Apply/Clarification From the Agency: For USEFM - FP is 08. Actual FP salary determined by Washington D.C.
In-house U.S. Citizens
Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply.
If the candidate meets all of the onboarding criteria they could start working immediately. Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details: Indefinite subject to successful completion of initial one-year contract. Marketing Statement:
We encourage you to read and understand the before you apply.
Summary:The work schedule for this position is Full-time (38 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (15 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
If the candidate meets all of the onboarding criteria they could start working immediately.
Supervisory Position: No Relocation Expenses Reimbursed: NoDuties
The Customer Service Center Advocate is assigned to the Brussels JAS Customer Service Center (CSC), the one-stop shop for support from all ICASS service providers to the employees and EFMs in the Brussels Tri-Mission, which includes the Bilateral Embassy to the Kingdom of Belgium, the U.S. Mission to the European Union (USEU), and the U.S. Mission to NATO (USNATO). The CSC supports direct hire staff, Locally Employed Staff (LE Staff), along with EFMs. The incumbent works directly with Management sub-sections to ensure customers at the Tri-Mission receive services according to the ICASS Uniform Service Standards and Tri-Mission policies. Incumbent facilitates check-in/check-out, responds to inquiries, provides information and educates customers, and assigns work tasks. Incumbent reports to and is rated by the CSC Supervisor.
Qualifications and Evaluations
Requirements:EXPERIENCE: At least three years of experience in a multi-agency/departmental customer service work environment, with emphasis in written and oral communication.
JOB KNOWLEDGE: A good working knowledge of telephone procedures and telephones in general. Basic understanding of different computing platforms: PCs, mobile devices. Basic computer and typing skills. Proficiency in Outlook, Word, Excel and PowerPoint are required.
Education Requirements:Completion of two years post-secondary education in the fields of Information Technology, Technical Sciences, Diplomatic/Political Sciences, Information, Administrative Management, or related.
Evaluations:LANGUAGE: Fluency in English. Fluency in Dutch or French. This may be tested.
SKILLS AND ABILITIES: Good interpersonal skills, ability to interact with callers using tact, courtesy, discretion, and sound judgment. Must be able to respond quickly in a crisis environment or in case of emergency. Ability to work independently and diagnose certain technical malfunctions. Interpersonal, presentation, and organization skills necessary. Must be able to adapt to changing circumstances and be able to juggle many different tasks in a variety of specialized areas.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:All applicants under consideration will be required to pass medical and security certifications. All candidates must be able to obtain and hold a Sensitive But Unclassified (SBU) certification.
Benefits and Other Info
Benefits: Agency Benefits:Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include extra-legal benefits: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, etc.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran* AEFM / USEFM FS on LWOP and CS with reemployment rights **IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 ("Certificate of Release or Discharge from Active Duty"), equivalent documentation, or certification. A "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following .
-
Customer Service Representative Fr Nl En
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Bright Plus Temps plein**Omschrijving**:Vous êtes à la recherche d'une expérience en tant que **Customer Service Representative **? Vous êtes trilingue en français, néerlandais et anglais ? Vous avez un bon contact avec les personnes et vous avez à coeur d'apporter votre soutien au sein de l'équipe que vous allez rejoindre ? Vous cherchez une opportunité dans la région...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps plein**Qui sommes-nous ?**Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps plein**L'entreprise**Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services sur...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps plein**L'entreprise**Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services sur...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Amaris Consulting Temps pleinWho are we? :Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps pleinCustomer Service Representative - Brussel VoltijdsOnbepaalde duurBrusselBrusselFacebookTwitterLinked InEmail Voor de versterking van het team Administratie in ons kantoor te Brussel zoeken wij Customer Service Representative : In de functie van Customer Service Representative ben je het eerste aanspreekpunt voor een aantal grote klanten en...
-
German Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Page Personnel Temps pleinAs a Customer Service Representative,You will manage customer files from A to Z;You will facilitate the sales process: receipt of orders, confirmation, SAP data entry, logistics and invoicing;You will respond to customer queries and complaints;You will work in synergy with your colleagues.You speak German, with a good level of Dutch and/or French and/or...
-
Customer service representative
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Randstad Temps pleinZet je eerste stappen in de bankwereld als customer service representative Verdien genoeg om je volgende reizen te financieren, werk thuis en on site en leer ontzettend veel bij dankzij de betaalde opleiding. Verder lezen? Strak planbelangrijkste verantwoordelijkhedenAls customer service representative ben je het eerste aanspreekpunt voor de bestaande...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique NLMK Belgium Holdings Temps pleinSociété:Metallurgy, a dusty, old-fashioned environment? Not at all The steel industry is reinventing itself Steel is everywhere. Join the adventure and discover modern practices and technological facilities that are well worth the detour. The NLMK Group is a major player in the steel industry, and one of the most successful in the world. We are present in...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps plein**Wie zijn wij ?****Mensura **inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps plein**Bedrijf****Mensura **inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique recruitUp Temps plein**We zullen eerst wat context schetsen**Onze klant is wereldwijd één van de grootste private label spelers voor diepgevroren frieten. Als Customer Service Representative beheer je een eigen klantportfolio dat zowel Europese als Internationale accounts bevat. Je bent hét aanspreekpunt voor klanten en logistieke partners, je streeft naar maximale...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Mensura Temps plein**Bedrijf****Mensura **inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...
-
Junior Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Tobania Temps pleinWhat can you expect? Have you always dreamt of a career in the banking sector, where you can assist customers with your valuable advice? Then a job as a Junior Customer Service Representative might be just the perfect fit for you. At Tobania, being the preferred partner for a wide range of high-quality financial support services for numerous financial...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape.Key challenges are arising such as: How can we freeup space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? How can we enable the electrification of vehicles with the...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Coretec Energy Temps pleinLocalisée en région liégeoise dans le Parc Scientifique du Sart-Tilman, la société **CORETEC ENERGY** est spécialisée dans l'amélioration de la compétitivité des clients professionnels par l'optimisation de leurs coûts énergétiques. Pour renforcer nos équipes, nous recherchons actuellement un/e**Customer Service...
-
Customer Service Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique World Courier Temps pleinWhat you will be doing World CourierOur commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at...
-
Customer Care Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Ria Temps pleinWe are looking for an enthusiastic Customer Services Representative to join our friendly team at our Belgian HQ. in Brussels. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. ResponsibilitiesYour main responsibilities will include but will not be limited to:Reviewing and...
-
Customer Service Representative French/dutch
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Ria Temps pleinChez Ria Money Transfer, nous aidons des millions de clients à travers le monde à rester connectés avec leur famille et à envoyer de l'argent dans plus de 160 pays à travers le monde.Nous recherchons un **Customer Service Representative **pour rejoindre notre petite équipe sympathique dans nos bureaux de Bruxelles. Vous fournirez des informations à...
-
Customer Supply Representative
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique bioMérieux Temps pleinCustomer Supply Representative:Location: Brussels, BelgiumPosition Type: Unfixed TermbioMérieux Benelux S.A./N.V.Customer Supply RepresentativeYou will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the written...
