Incident Manager
il y a 2 semaines
Duration:
(Long term contract)
Location:
Brussels
Start date:
Asap
Description:
As Senior Incident Manager, you will have different tasks:
Validate and scale the incident level.
Standardize the criteria characterizing incidents and propose a global governance of incidents
Confirm and qualify incidents based on the risk list (minor, medior, major)
Bring together business and technical contacts in order to improve the operational excellence of the system.
Make sure that the P1, P2 incidents are well taken care of.
Make sure that the incidents are distributed to the right departments.
Reporting
Talk with the different stakeholders.
Skills:
You hold a master's degree or similar through experience
You have minimum 5 years of experience in a similar position and the challenge doesn't scare you
You speak French and Dutch (Fluent in one of the national languages and a good knowledge of the other one; FR/NL).
You already had experienced a position where you are confronted to discussed with different stakeholders (Manager, developer, expert infrastructure, Team leader,...).
You are structured
You are meticulous
If you are interested in this position, please do not hesitate to send us your update resume at CVATtalencia.
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