Unified Support Sales Specialists

il y a 1 semaine

Zaventem, Flandre, Belgique Microsoft Temps plein
Our Unified Support Business is an essential asset for our success as a team.

It allows us to enable our customers' successful adoption of the latest in technology, as well as provide adequate support as they trust us to run their core processes and data.


We are looking for a sales professional to serve an assigned set of clients (also known as territory) in the Enterprise Market and address their needs for re-active and pro-active Unified services by Microsoft.


You will be responsible to make sure your customers are equipped with the right Microsoft Unified Support services and associated pro-active or enhanced services.

By doing this, you help guarantee that our customers have access to pro-active and reactive expertise during the selection, deployment and management of the Microsoft technology addressing their business objectives.

You will belong to the department called "Sales Team Unit" composed of several teams each focused on one set of solutions (Azure AI, Dynamics, Modern Work, Security etc.)

Responsibilities:

  • Drive the revenue of the Unified Support Services that will be your main objective but not onlyyou will be using tools like pipeline management or contracting tools that we will ask you to use with discipline
  • Close collaborate with the other MS teams managing Enterprise customers like the Customer Success Unit
  • CSU in charge of delivering the support services you're selling or the Sales Team Unti
  • STU or the Account Team Unit
  • ATU in charge of positioning the adequate MS technology to customers.
  • Sell and prove the value of Unified Services to customers by insisting on the advantages of using Microsoft for the Unified services like working with one party only and the guaranteed level of quality.
  • Customize your proposals to the customer detailed needs and find creative approaches to land a deal that will be seen as a winwin for both the customer and Microsoft.
  • You don't sell and go but you keep the relationship with a customer on the long term and you monitor how they maximize their investments by using the product you sold them. You adjust and support according to their feedback
  • The Support market is tough and competitive, this means that you will be confronted with objections from customers, maneuvers from competitors (often our partners) and difficulties to overcome we are expecting you to embrace competition with the energy, creativity and resilience to meet the challenges. You won't be alone, Microsoft has a lot of resources and expertise to help you in this task.
  • We are expecting you to deliver briefings to customers, partners and colleagues (small or large audiences) about the products and unique advantages or to present past successes with the idea of sharing best practices.
  • You will be asked to be an active member of the Support Services team that is composed of colleagues also responsible of this business whether at Microsoft Corp in the US, within the CSU or other sales colleagues assigned on other territory or products. Active memberships means participation with new ideas, adopt a listening and learning attitude vav the others member and be a perfect team player.
If we look more in details about what it takes to sell Support Services we can highlight the following:

  • Develop the relationship at the customer beyond IT to business decision makers, helping customers envision & achieve their own transformation using our technology accompanied by Support services.
  • Assist the customer building internal cases to justifying the Support Services contracts, including use cases, financial analysis, ROI, etc.
  • Once you meet a potentially interested customer, that is called an opportunity, we are expecting you to own the opportunity from the beginning to the end by knowing what to do at any time, by planning the tasks, by leveraging other resources and team members within Microsoft (e.g. consisting of technical, marketing and partner roles) ;
  • Microsoft will provide you with many means and tools to leverage: resellers to scale sales, Marketing material to approach customers and network with other Microsoft colleagues who are also working on the same customers and with whom a collaboration can be beneficial to all.
  • We insist on the need to be highly disciplined with respect to processes and tools. Support Services contracts engage the responsibility of the company which requires a careful respect of the procedures
  • Sometimes a deal can be complex and will require the involvement and orchestration of other teams like operations or product management. This is part of the job.
  • We expect you to be continuously in a learning mode eager to absorb new matters related to sales, business, technology, and competitive readiness
  • Participate in internal Microsoft sales communities and in the broader industry through inperson events, Teams sites, community gatherings and more.

Qualifications:

Required/Minimum Qualifications

  • Several years techno

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