Customer Success Manager
il y a 1 semaine
Our partner firmly believes that a vast majority of innovative solutions should enhance the quality of life for individuals. In order to achieve this goal, whenever a business is faced with a crucial decision, we provide immediate access to the perspectives of end-users through our B2C and B2B communities. Through advanced digital tools and specialized knowledge, we help companies obtain valuable insights into the motivations and preferences of their target audience. This enables them to make informed and efficient decisions on a day-to-day basis, aiming for accuracy in their choices ('get it right the first time').
POSITION SUMMARY
Joining our team as a Customer Success Manager (CSM), you will collaborate closely with a Client Service Director (CSD), who could either be a company founder or a seasoned professional with over two decades of experience. Your primary focus will be on catering to our most essential long-term clients. Working within our matrix-based structure, you will also be part of a group of CSMs, engaging in mutual coaching and knowledge sharing to enhance domain expertise. Driven by your inquisitive nature, your initial task will involve grasping your client's business hurdles. Together with the CSD, you will pinpoint areas for enhancing performance and impact at the client's end. Your responsibilities as a CSM encompass project management duties, such as documenting interactions, scheduling meetings, proactively tracking pending tasks, managing timelines, and ensuring budget adherence. Overall, your role will revolve around ensuring top-notch service delivery and guaranteeing client satisfaction. Serving as a crucial link, you will utilize your expertise to connect teams with Product, Community, and Delivery solutions, assisting clients, partners, and potential customers in addressing technical and business obstacles.
REQUIRED SKILLS
- Adept project manager: showcase strong organizational abilities, particularly in project management, account oversight, and financial management, with a keen eye for detail.
- Customer-centric approach: engage in proactive communication, strive to meet and exceed Service Level Agreements (SLAs), and aim to surpass expectations to ensure client contentment. Enjoy collaborating with people and going above and beyond for customer satisfaction.
- Dependable professional: appreciate intricacies, meticulously handle all aspects of your tasks, understand your client thoroughly, and establish yourself as a reliable support.
- Effective connector: adept at identifying the right expert based on the situation, skilled problem-solver, capable of communicating effectively at all organizational levels, or willing to develop this skill.
- Rapid learner: embrace steep learning curves, thrive in dynamic environments with swift changes.
- Proficient communicator: possess outstanding written and verbal communication skills, proficient in French/Dutch and English.
- Minimum of 2 years of professional experience and seeking a fulfilling career challenge.
WHY JOIN US?
- Commitment to long-term growth with a sustainable and adaptable approach, fostering enduring partnerships.
- Inquisitive environment: gain firsthand insights into the diverse innovations pursued by our clients across various industries.
- Confidence in action: deliver tangible insights to drive impactful decision-making, fostering a culture of boldness and practicality.
- Experience the thrill of contributing to a startup (established in 2018).
- Attractive compensation package, an inspired team, and flexible work arrangements.
- Stay informed about innovative projects with our key clients, including Telenet, Engie, Colruyt, Liantis, BARCO, KBC, BBDO, Burger King, D'Ieteren, and more.
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