Customer Support Executive
il y a 2 semaines
Job Description:
We are
NIQ Brandbank.
One of the world's most trusted providers of digital product content to brands, retailers and wholesalers across the globe.
Our commitment to quality product content means that we work together with regulatory authorities to ensure that you do not have to worry about your content meeting industry standards, because we've got it covered.
We deliver innovative solutions to the FMCG industry, powering the product content you need to enrich the online shopping experience for consumers worldwide.
About this job:
As Customer Support Executive you will act as first line Customer Support for a large pool of
NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.
You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively.
Responsibilities:
- Ensuring you can service clients effectively, track customer usage against allowance, and answer any queries that your customer base might raise. This includes, but is not limited to; Product Library, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange.
- Scheduling product deliveries around our workflow capacity, dealing with operational queries, and supporting our operations team to ensure we deliver a satisfactory level of service in all instances
- Working with the Account Managers team to ensure our client portfolio is receiving a firstclass level of service from NIQ Brandbank.
- Regular reporting according to customer & business needs. E.g. product status reports, performance against business metrics at supplier level, usage of our service over a period of time.
Qualifications:
- Experience in a Customer Service role (experience in B2B environment is a plus)
Fluency in Dutch and good communication skills in English
- Ability to work collaboratively as part of a diverse team, in a fast paced environment
- Highly organized, driven, with good time management skills and a logical approach,
- Able to prioritize workload, and excellent attention to detail.
- Excellent communication and presentation skills, and ability to network effectively.
- French language is a plus
We offer:
- Hybrid & flexible working module
: you can work from our offices in Utrecht or Brussels as well as full remote anywhere within the Netherlands or Belgium: - Access to learning platforms, mentorship program and educational support to keep developing your skills
- Peertopeer recognition program to enable feedback sharing and reward your achievements
- Making an impact on biggest FMCG manufacturers' growth,
- Great deal of autonomy in performing your role.
Additional Information
About NIQ
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.
With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.
NIQ delivers the Full View.Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
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