Monitoring Analyst

il y a 2 semaines


Evere, Région de Bruxelles, Belgique S&you Temps plein

Description de fonction:

Interested in working with customers in diverse, cross-governmental sectors?

I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.


You will work along a team of skilled and motivated technicians We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

You will work along a team of skilled and motivated technicians

The position will require:

  • Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), nonmission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems
  • Management of alerts raised by monitoring systems according to standard operating procedures
  • Perform scheduled health checks of defined IT components
  • Log and update all alerts and incidents in the ticketing tool
  • Take part of emergency and planned interventions and system acceptance testing
  • Perform scheduled contingency tests and disaster recovery exercises
  • Review technical documentation and contribute to the ongoing improvement of the working procedures
  • Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)
  • Flexibility to cover shift changes with short notice

Votre profil:

Job Requirements

  • 3+ year of experience providing IT 1 st Level Support
  • 1+ year of experience on Networking specific Support (focus on Monitoring activities)
  • Technical degree or equivalent experience
  • Good knowledge of network topologies (LAN/WAN) and troubleshooting
  • General knowledge and operating experience in TCP
  • Experience with networking monitoring tools
  • Ability to efficiently troubleshoot monitoring alerts and identify root causes
  • Good knowledge of Unix/Linux/Windows
  • Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
  • Knowledge of scripting is a plus
  • Good understanding of infrastructure support
  • Ability to follow strictly operating procedure, strong sense of customer service, ability to multitask, ability to work in a multinational and multicultural environment
  • Teamoriented / team player / Expresses information and ideas effectively
  • Language requirements: Ability to read, write and speak English is mandatory, French is desirable.
  • Ability to work in a shift work environment. Flexibility.

Notre offre:

  • Competitive salary and benefits package,including:
  • Shift premium;
  • Meal Vouchers, Ecocheques;
  • Hospitalization and group insurance;
  • Extra vacation days;
  • Opportunities to learn and develop training programs;
  • Personalized career path within the organization.
  • Exposure to an international environment as part of a multicultural team spread across Europe.

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