Desktop Support
il y a 2 semaines
We are actively searching a Desktop Support (2nd line to 3rd line) for a renowned client Based in Brussels.
Our customer is located in the center of Brussels.
Location:
Brussels (centre)
Duration:
Long term
Homeworking:
/
Tasks:
To set up and install workstations, laptops, and peripherals like keyboards, monitors, and other accessories.
To install software packages, profile configuration, testing, and a standard image (SCCM)
To repair, replace, upgrade, or maintain workstations handling data migration
Diagnose problems with the installed software.
To offer internal users support for routine problems addressing challenging software requirements in accordance with the established SLA.
To maintain security by maintaining workstation antivirus programs
To ensure a current inventory (CMDB) of workstations, printers, and other PC hardware
On-site intervention: setting up workstations, helping users, and in the conference rooms
Requirements:
Excellent familiarity with the office environment with PCs and ITstrong familiarity with Microsoft Office and Windows 10 is highly advantageous to have knowledge about or expertise using ServiceNow, a helpdesk tool.
Proficiency or familiarity with the fundamental processes of ITIL Handling incidents and completing service requests is beneficial.
Capacity to multitask in a rapidly evolving technological environment
Adaptable, driven, and a valuable team member
Good at communicating and documenting, with a focus on customer satisfaction
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