Customer Success Executive
il y a 1 semaine
Monizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms for sports and cultural activities.
With a focus on delivering comprehensive solutions to businesses, we are expanding our presence in the +500 FTE companies segment.
We are seeking a dynamic and experienced Senior Sales professional to strengthen our position in this key market.Your advantages first
Your purchasing power is optimized - the moto is true for clients & employees
30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
A company car and an unlimited fuel card in Belgium
Unlimited commissions based on your quarterly results
Belgian roots, mindset & attitude:
a cool and informal atmosphere - one of the best things since waffles
Disrupting and innovative:
we digitalized the market and keep pushing innovation in every aspect
Your growth is our growth:
unlimited learning opportunities (languages, personal growth, hard skills,...)
Your health and your family's health is covered by our hospitalization insurance
Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
Homeworking opportunities and overall flexibility
A yearly trip with all your colleagues to celebrate our achievements
We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask us
Your mission
Monizze is a fast growing fintech company, with a great entrepreneurial culture and a digital "scale-up" spirit.
We are looking for a Customer Success Associate to ensure our Customer Success team continuously provides the highest level of support to our customers.
Responsibilities
Example activities in this role:
- Answer customer questions and requests via web tools, phone calls and facetoface meetings.
- Ensure compliance with Customer Success activities, procedures and systems.
- Assist in the development of customer engagement processes and tools.
- Work with management and team leaders to develop and improve methods and strategies to support rapid team and platform growth.
- Assist in the development of technical educational, marketing and sales materials to support customer success.
- Understand customers' business and market trends and suggest ways to help customers address these trends by educating them about the product and/or connecting them with the right people to address these needs
- You have experience in Customer Care, account management or sales of large accounts
- Strong customer focus skills
- You can empathise with customers' dilemmas and help them in a competent and compassionate way
- Selfstarter who is driven and able to work autonomously, with a taste for action
- You value feedback and seek the opportunity to learn, grow and push yourself to the edge of your comfort zone in the pursuit of your own development
- You are able to think dynamically to solve problems in an instant.
- You find it a challenge to work in a strongly growing company
- Able to quickly build relationships and cooperate with internal teams
- You are not afraid of periods of increased workload
- The ability to stay calm, cool and composed during stressful situations
- You are a team player with an innovative attitude, flexible, serviceoriented, proactive and fun to work with.
- You have a keen eye for detail.
- Excellent oral and written communication skills in Dutch, French and English.
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