Customer Support Analyst M/w/x

il y a 1 semaine

Zaventem, Flandre, Belgique SIVECO BENELUX Temps plein

Description de l'entreprise

About Siveco:

Working at Siveco is a journey in and of itself.

Our motivation as an employer is to make sure your work matches your ambitions and gives meaning to your career.

Work that is appreciated by your colleagues and your management. We want you to be great at what you do. So we support you with a happy and healthy work atmosphere, good employment conditions, personal development and social events.

We are still expanding our international organization.

With our unmatched experience and modern software in the field of Enterprise Asset Management (EAM), we offer high-quality services, training and support for our customers.

**Description de la fonction

Most of the time, we deliver a standard version of Coswin
to our customers. However, some of them wish to implement specific elements for a customized use **of it - it can be from a simple button to add, to larger projects.

As Customer Support Analyst , you will provide support and help to our existing and potential customers - during and after the project implementation phase - and our colleagues as well.


Indeed, you will be the key point between the end-users and Siveco teams, and you will closely collaborate with internal teams such as Consultants, Sales or Developers.


Our goal is to make our customers happy by a good quality service .

Description du profil

Your tasks - what does your day look like:

  • Perform analyze, diagnosis, and resolution for a variety of end-users, and recommend and implement corrective solutions
  • Adhere to procedures for logging, reporting and monitoring helpdesk requests. You must create a high level of user satisfaction through accurate timely followup, strong technical skills, good customer communication and relationship building
  • Ensure customer's satisfaction
  • Improve customer's experience
  • Contribute to the improvement of our products & all documentations
  • You will provide support for implementations, both in the test phase and the implementation
  • In cooperation with your colleagues, you will analyze how to keep optimizing the system
  • Followup of the already existing problems
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Followup with customers to ensure their technical issues are resolved

Job requirements:

In addition, you are in possession of:

Must have:

  • IT and business affinity
  • First experience as support
  • Ability to learn and evolve quickly
  • Customer oriented solution minded
  • Social, friendly person, able to work in team
  • Autonomous, fast learner and willing to learn constantly and work proactively
  • Fluent oral and written in French and English
  • Multitasking
  • Database (Oracle, SQL Server, PostgreSQL)

Nice to have:

  • Good knowledge of business process
  • Other languages
  • Programming languages

Permis de conduire
Permis B

Profil éligible à l'aide activa

brussels:
Oui

Avantages du poste

Siveco Solutions offers:

  • Openended contract of employment
  • Start your onboarding with 2 weeks of intensive functional training
  • Strong platform to support your ambitions and personal development
  • A competitive salary
  • Incentive scheme
  • Good pension scheme
  • An attractive mobility budgets
  • Fixed net monthly telephone and internet
  • Laptop plus everything you need for your work

Informations supplementaires
Lieu de travail Zaventem, Belgique

Type de contrat :
Travail

Autres Informations:
If you feel this job is the next step in your career, please let us know

  • Customer Support Agent

    il y a 1 semaine

    Zaventem, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is op zoek naar een**Customer Support Agent** (M/V/X) voor de Belgische hoofdzetel van een**internationaal bedrijf.** Na de eerste interimperiode krijgt u een vast contract.Robert Half is op zoek naar een **Customer Support Agent** (M/V/X) voor de Belgische hoofdzetel van een **internationaal bedrijf.** Na de eerste interimperiode krijgt u een...

  • Customer Support Agent

    il y a 1 semaine

    Zaventem, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is op zoek naar een Customer Support Agent (M/V/X) voor de Belgische hoofdzetel van een internationaal bedrijf. Na de eerste interimperiode krijg je een vast contract.Robert Half is op zoek naar een Customer Support Agent (M/V/X) voor de Belgische hoofdzetel van een internationaal bedrijf. Na de eerste interimperiode krijg je een vast...

  • Customer Support Employee

    il y a 1 semaine

    Zaventem, Flandre, Belgique Page Personnel Temps plein

    Added 07/02/2024- Bruxelles- Secteur automobile**About Our Client**:Notre client est un groupe automobile renommé.En tant que Customer Support Employee H/F/X au sein du Service Client, vous agissez à titre de premier interlocuteur du client (interne ou externe) afin de lui offrir un service client optimal, de répondre à ses questions et réclamations et...

  • Customer Support Employee

    il y a 1 semaine

    Zaventem, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel op zoek naar een **Customer** **Service** **Specialist** (m/v/x) voor een bedrijf gelegen in **Zaventem**.Robert Half is momenteel op zoek naar een **Customer** **Service** **Specialist** (m/v/x) voor een bedrijf gelegen in **Zaventem**.Onze klant is actief in de **technologiesector**.**De verantwoordelijkheden voor deze functie als...

  • Customer Support Medewerker M/v/x

    il y a 1 semaine

    Zaventem, Flandre, Belgique Data Consult Temps plein

    **Type**:Support**Contract**:Voltijds**Locatie**:Zaventem**Takenpakket**:Als Customer Support Specialist geef je ondersteuning aan klanten (=notarismedewerkers) omtrent het gebruik van het softwarepakket en softwareprogramma's.Notarismedewerkers gebruiken deze gespecialiseerde software voor hun dossierbeheer en boekhouden.Je helpt notarismedewerkers bij het...

  • Customer Support Medewerker M/v/x

    il y a 1 semaine

    Zaventem, Flandre, Belgique Data Consult Temps plein

    Type- SupportContract- VoltijdsLocatie- ZaventemTeleworking- 1 dag per week na opleidingsperiodeTakenpakketAls Customer Support Specialist geef je ondersteuning aan klanten (=notarismedewerkers) omtrent het gebruik van het softwarepakket en softwareprogramma's.Notarismedewerkers gebruiken deze gespecialiseerde software voor hun dossierbeheer en boekhouden.Je...

  • Pricing Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Miraclon Corporation Temps plein

    Miraclon, is a leading global provider of printing products for the global packaging sector. It sells flexographic imaging equipment, printing plates, consumables, related services and software which enable graphic customization of a wide variety of packaging materials. Miraclon was previously a division of The Eastman Kodak Company and was purchased and...

  • Customer Service Officer

    il y a 1 semaine

    Zaventem, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is currently looking for a Customer Service Officer (M/F/x) for a company located in Zaventem.Robert Half is currently looking for a Customer Service Officer (M/F/x) for a company located in Zaventem.Our client is an international company active in the pharmaceutical sector.The responsibilities for this function as Customer Service Officer...

  • Temporary Customer Support Specialist

    il y a 1 semaine

    Zaventem, Flandre, Belgique Verpoucke BV Temps plein

    Would you like to support internal and external customers with their questions?Do you have a good knowledge of sap and its various modules?Do you want to be part of a worldwide company with a focus on innovation?YOUR RESPONSIBILITIESSpecifically, your job as a Customer Support Specialist includes:Ensures the resolution of customer issues by coordinating with...

  • Business Data Domain Architect, Customer

    il y a 1 semaine

    Zaventem, Flandre, Belgique Levi Strauss & Co. Temps plein

    Purpose:The Business Data Domain Architect - Customer provides leadership and direction to the SOLAR (SAP S4 Fashion) Business Data Analysts for future proofing, converting/migrating and cleansing data. The Business Data Domain Architect - Customer is responsible for identifying the impacts and requirements for global master data, its respective business...

  • Data Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Zoetis Temps plein

    locations- Zaventem- time type- Full time- posted on- Posted Today- job requisition id- JR Zoetis is looking for a Data Analyst. As the Data Analyst at Zoetis Benelux, you will be responsible for transforming raw data into actionable insights that drive business growth and innovation._ By analysing and interpreting data trends, patterns, and anomalies, you...

  • Customer support medewerker

    il y a 1 mois

    Zaventem, Flandre, Belgique Randstad Temps plein

    Ben je op zoek naar een nieuwe uitdaging als customer support medewerker, lees dan zeker verderWe zoeken iemand die communicatief sterk is en al ervaring heeft in administratie.Als administratief bediende sta je in voor:- Je staat in voor het boeken van service orders en de opvolging hiervan.- Je werkt samen met het sales department- Je bevestigt orders aan...

  • Customer Service Agent

    il y a 1 semaine

    Zaventem, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half is currently looking for a Customer Service Officer (M/F/x) for an ambitious company located in Zaventem.Robert Half is currently looking for a Customer Service Officer (M/F/x) for an ambitious company located in Zaventem.Our client is active in the Engineering Industry.The responsibilities for this function as a Customer Service Officer are:You...

  • Pricing Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Hologic Temps plein

    Pricing AnalystRole location: Remote / Manchester, UKAs Pricing Analyst you will play a critical role in supporting our strategic pricing initiatives across the EMEA region. You will be responsible for analysing pricing data, monitoring market trends, and recommending pricing strategies that maximize profitability and market penetration while ensuring...

  • Fimaser Functional Business Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Carrefour Temps plein

    **Carrefour Finance / Fimaser**Filiale du groupe Carrefour, la société Fimaser (Carrefour Finance) commercialise depuis plus de 30 ans une gamme variée de solutions pour financer tous les projets personnels et/ou les achats de ses clients. Depuis sa création en 1989, Carrefour Finance est fidèle aux valeurs du groupe : offrir au plus grand nombre les...

  • Logistics and Customer Experience Analyst

    il y a 2 jours

    Zaventem, Flandre, Belgique Randstad Temps plein

    Young Graduate with an analytical mind & a communicative mindset?Do you want to work cross functional in a leading pharmaceutical company and make a difference to patients' lives? We are looking for a Logistics and Customer Experience Analyst focusing on delivering continuous improvements across the supply chain. We offer weekly contracts for the duration of...

  • Finance: Business Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Carrefour Temps plein

    **About the job**Filiale du groupe Carrefour, la société Fimaser (Carrefour Finance) commercialise depuis plus de 30 ans une gamme variée de solutions pour financer tous les projets personnels et/ou les achats de ses clients.Depuis s- Ses points de vente installés dans tous les hypermarchés Carrefour en Belgique- Son site internet- Son centre d'appela...

  • Financial Business Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Robert Half Belgium Temps plein

    Robert Half Talent Solutions is currently looking for a Financial Business Analyst **for a permanent position based in Flemish Brabant.Robert Half Talent Solutions is currently looking for a Financial Business Analyst **for a permanent position based in Flemish Brabant.Our client is a fast-growing company active in the pharmaceutical sector.As Financial...

  • Customer Success Consultant M/w/x

    il y a 1 semaine

    Zaventem, Flandre, Belgique EASYORDER Temps plein

    **Description de l'entrepriseCompany Description EasyOrder provides f&b businesses with their own branded app, direct ordering webpage _and selforder kiosk solution _. This allows endusers to order and pay ahead, enjoying a bestinclass user experience and benefits like apponly specials, loyalty stamps, promotions, coupons codes or exclusive announcements....

  • Senior Business Analyst

    il y a 1 semaine

    Zaventem, Flandre, Belgique Brussels Airport Company Temps plein

    Be part of our teamBrussels Airport aims to be recognized as one of the top airports in the world, a fully connected economic hub for individuals and businesses, the bustling center of Europe, where customers, innovation, and sustainability take the spotlight. Do you want to contribute to shaping the present and future of the airport?Stop dreaming and join...