Emplois actuels liés à Power Technique Service Business Process Manager - Antwerpen, Flandre - Atlas Copco Airpower N.V.

  • Power Technique Business Area Trade Compliance

    il y a 3 jours

    Antwerpen, Belgique Atlas Copco Airpower N.V. Temps plein

    **Power Technique Business Area Trade Compliance Manager**: - Functional area: Administration- Country: Belgium- City: Antwerp- Company name: Atlas Copco Airpower N.V.- Date of posting: Sep 24, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with...

  • Partner Technology Strategist

    Il y a 4 mois

    Antwerpen, Belgique 365 Talent Portal Temps plein

    **Partner Technology Strategist (Client Engagement & Power Platform)** **Remote** Join our client's dynamic team in the Netherlands as a Partner Technology Strategist and be at the forefront of Microsoft D365 Customer Engagement & Power Platform technology innovations. As a PTS, you'll be a crucial link between these cutting-edge technologies and our...

  • Digitalization and Business Solutions Manager 1

    Il y a 4 mois

    Antwerpen, Belgique Atlas Copco Airpower N.V. Temps plein

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **Your role** We consider digital and business-driven...

  • Assistant Divisional Controller Power and Flow

    Il y a 4 mois

    Antwerpen, Belgique Atlas Copco Airpower N.V. Temps plein

    As Power and Flow is substantially growing organically and with acquisitions, we are looking for an Assistant to the VP Division Controller to strengthen the Finance team in supporting the reporting process and follow up the performance of the Division. You are continuously working and looking to improve the financial reporting processes, reporting...

  • Data Manager

    Il y a 4 mois

    Antwerpen, Belgique Atlas Copco Airpower N.V. Temps plein

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** Atlas Copco Power Technique is investing considerably in...

  • Business Analyst and Commercial Excellence Manager

    Il y a 3 mois

    Antwerpen, Belgique Kenvue Temps plein

    Kenvue,part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: Business Analyst and Commercial Excellence Manager Kenvue BENELUX **We are recruiting a Sales Controlling and Commercial Excellence Manager for Kenvue business in the BENELUX. The role supports the commercial business with** **1.** **the planning, analysis,...

  • Trade Compliance Manager Emea

    Il y a 4 mois

    Antwerpen, Belgique Atlas Copco Airpower N.V. Temps plein

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** Are you passionate about international trade? Do you want...

  • Business Process Analyst

    il y a 2 jours

    Antwerpen, Belgique Entico Temps plein

    26-09-2024 Omgeving Antwerpen We zijn op zoek naar een “**Business process analyst” **voor omgeving Antwerpen **Omschrijving** - Analyse en optimalisatie van bedrijfsprocessen in Signavio en BPMN - Modelleren en analyseren van bedrijfsprocessen - Ondersteunen van de verdere ontwikkeling van BPM - Procesmonitoring en updates **Vaardigheden** -...

  • Reporting Manager Service Clients

    Il y a 4 mois

    Antwerpen, Belgique VOO Temps plein

    **Présentation du service****: Le Reporting manager a pour fonction de gérer une équipe de reporting & developer. Ceux-ci produisent des rapports et dashboards reprenant des informations provenant du Service Clients. La fonction est située dans la région de Liège au sein des bureaux de VOO. **Mission proposée****: - Piloter l'équipe en termes de...

  • Business Development Manager Rail Benelux

    Il y a 3 mois

    Antwerpen, Belgique DHL Temps plein

    We are looking for a Business Development Manager Rail for the Benelux region and France. Do you recognize yourself in below description, don't hesitate to apply! Key Tasks: - Implement business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets - Deliver complex projects and initiatives to...

  • Business process manager asset en maintenance

    Il y a 3 mois

    Antwerpen, Belgique BASF SE Temps plein

    INTRO Bij BASF Antwerpen maken we werk van de toekomst: onze site draait al volledig op groene stroom. Maar ons ultieme doel is om de eerste klimaat-neutrale site te worden. En daarmee zijn we goed op weg. Wil jij ons warm en divers team komen versterken en mee bijdragen aan onze duurzame toekomst? Dan kan jij bij ons als Business process manager Asset en...

  • Power Platform Consultant

    Il y a 3 mois

    Antwerpen, Belgique Cegeka Temps plein

    Heb jij een ontembare passie voor innovatie en wil je klanten helpen om hun bedrijfsprocessen te optimaliseren? Wil je deel uitmaken van een team met 40 dynamische professionals? Kom dan het Connected Engagement team vervoegen! Samen met je collega’s zal je meewerken aan baanbrekende projecten met het Microsoft Power Platform. Dankzij dit krachtige...

  • Process Manager

    Il y a 4 mois

    Antwerpen, Belgique Axis Temps plein

    We are currently looking for a Process Manager for a Belgian risk consultant and broker with over 30 years of experience and a focus on medium and large enterprises. As Process Manager, you will bear responsibility for our operational process operation. You are able to bring structure to a multitude of information, both for yourself and others. Moreover, you...

  • Business Process Analyst

    Il y a 3 mois

    Antwerpen, Belgique Madison IT & Engineering Recruitment Temps plein

    **Beschrijving**: Mijn klant, een grote speler in de bankwereld, telt in hun hoofdkantoor ruim 150 mensen binnen hun 'state-of-the-art' IT-team. Deze middelgrote familie onderneming is niet blind voor de huidige digitale stroomversnelling van onze wereld en investeert dus al jaren fors in de nieuwste technologieën, wat zich consequent vertaalt in de...

  • Service Manager

    Il y a 3 mois

    Antwerpen, Belgique 3D-ICT Temps plein

    Introductie - As Service Manager you are responsible for the daily management of the service desk in which you act as an escalation point towards the business and colleagues. In this, you are responsible for the coaching of our Service Desk Agents (5 local + 2 global). You are also responsible for the development (together with the Governance manager) and...

  • Business Intelligence Analyst

    Il y a 4 mois

    Antwerpen, Belgique USG Professionals Temps plein

    **Description**: USG Professionals is looking for a Business Intelligence Analyst for our client in the region of Brussels. Our client’s Purchasing & Transportation department is seeking a Business Intelligence Analyst to join their young and dynamic PTX Business & Data Intelligence Team. The primary focus of this role is to support their team in...

  • Itd Change Process Manager

    Il y a 4 mois

    Antwerpen, Belgique Axereal Temps plein

    **L'entreprise**: - Présentation - BOORTMALT is the world leader malting company with 3 million tonnes production capacity. The group is present on 5 continents with 27 malting plants. Boortmalt's expertise is widely acknowledged by brewers and distillers who rely on the supply of top quality barley malt.The Boortmalt Group is a fully owned subsidiary of...

  • Manuchar - Power BI Developer

    il y a 1 semaine

    Antwerpen, Belgique Manuchar Temps plein

    At Manuchar we are transforming towards our state-of-the-art 2.0 platform and BI plays a crucial role in this journey!As Developer BI your main duty is to transform raw data into meaningful insights with the help of interactive, easy-to-understand dashboards and reports. You coordinate with business analysts in the collection of user requirements, and assist...

  • Power BI Specialist Antwerpen

    Il y a 3 mois

    Antwerpen, Belgique Visser & Van Baars Temps plein

    **Vacature omschrijving**: **Power BI Specialist Antwerpen** Deze grootspeler in Antwerpen blijft investeren en de wereldwijde containermarkt leiden met schepen, een uitgebreide containervloot, intermodaal vervoer en toegewijd personeel voor haar klanten. Ter uitbreiding zijn ze op zoek naar een Power BI Specialist om hun BI team te versterken. **Jouw rol...

  • Process Improvement

    il y a 3 semaines

    Antwerpen, Belgique Manuchar Temps plein

    The job Are you passionate about driving change and optimizing processes across diverse teams? In this key role, you’ll manage various important improvement projects and programs. You will lead cross-functional teams and are the go-to person handling everything from change management and training to project scoping and reporting, ensuring on-time,...

Power Technique Service Business Process Manager

Il y a 3 mois

Antwerpen, Flandre, Belgique Atlas Copco Airpower N.V. Temps plein

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role


Ready to make an impact? Love to take on any operational challenge and get a kick out of optimizing processes? Then join the Power Technique Service Division at Atlas Copco Airpower, where you work closely with customers, get loads of exciting possibilities, and have your initiatives realized.

Customer satisfaction and customer care are key drivers in the Power Technique Service Division. One important part of our business is managed through the indirect channel, through dealer, service partners and key accounts.

We are searching for a Business Process Manager to bring indirect operations and technical support processes in the PT Customer Centers to the next level.

In this role you will work closely together with and report to the Vice President Operations and Technical Support.


As Business Process Manager you hold a key position in the Power Technique Service Division with focus on aftermarket operational excellence for indirect operations and technical support processes.

We want to bring peace of mind to our customers by being a trusted service provider and easy to do business with.


It's your responsibility to define, develop and implement processes, solutions and best practices in the area of customer support and indirect operations into our entities which will lead to efficiency improvements and ensure the highest level of customer satisfaction.

You will define the processes and projects together with Divisional team and the customer centers.

You implement, organize/conduct training, visualize through business intelligence and follow up through assisting the Customer Centers focusing on process alignment, implementation, and adoption.


Mission

This role includes:

  • Define, develop and maintain Endtoend operational model covering the indirect sales channel and full product portfolio of the PT business area.
  • Define and map process flows, standard operational procedures and best practices leading to operational excellence cross Product Company
  • Customer Center
  • Dealer
  • Customer.
  • Support the Customer Centre in implementing best practices for their and the dealers' organizations.
  • Further enhance and digitize systems and processes making it easier for our Customer Centers and dealers to ensure a better customer support and quality for superior Customer satisfaction

To name a few:
warranty handling, installed base management, utilize connectivity, remote/virtual support, etc.

  • Ensure that current systems and processes are aligned and maintained
  • Proactively seek for continuous improvement in the Customer Centre processes
  • Define, steer development and implement indirect sales efficiency and support processes in Customer Centres (e.g. quoting, lead generation, configuration,) contributing to proactive sales
  • Collaborate closely together with product marketing, business solutions, operations and technical support team to have a smooth introduction and efficient process on new developments
  • Be the voice of the dealer and service partners from operational point of view in divisional developments
***
To succeed, you will need
Have several years of working experience in Customer Center or Division with systems and processes that support our indirect service organization
Implementation of continuous improvement and change management programs.

Be passionate about the service business, strong sense of urgency and understand that a competent and motivated organization drives great results.

Your personality matches our
We Are Power Technique Service-mentality:

  • You have a problem-solving mindset and strong customer support focus
  • You have a pragmatic approach to new challenges and the ability to rapidly switch tasks depending on priorities
  • You enjoy working as part of a team to find the best solution to each challenge
  • You understand the need for excellent communication to reach out in the global organization.
  • You are result oriented with a selfmotivating personality.
  • You have a keen interest in the culture and the way of doing business in different countries, multicultural environment and are willing to travel on a regular basis.

Knowledge
Knowledge of SAP, C4C and other Customer center system is an advantage.

Educational requirements
Technical University degree or similar through experience

In return, we offer you

  • A friendly, familylike atmosphere
  • A culture known for respectful interaction, ethical behavior and integrity
  • Plenty of opportunities to grow and develop
  • New challenges and new things to learn every day
  • Potential to see your ideas realized and to make an impact

Diverse by nature and inclusive by choice
Bright idea