Frontend Support Supervisor
il y a 4 semaines
Job Description
Description
–>
Within the Network Management Directorate, the "Infrastructure & Operations" service manages the support and maintenance of the IT infrastructure and applications, within the agreed service levels. The service addresses areas as application & infrastructure operational support, service desk function, technical H24/7 support, etc.Your role will be to:
Be responsible for the supervision of all NMOC systems (operational and non-operational) and ensure their good functioning, in both the main site and the NM contingency sites.Provide technical on-site support H24/D7 of all operational product lines, systems, and applications, including inter alia the H24/D7 technical Help Desk.Act as TEC front line contact to operational teams in crisis situations, and execute the appropriate recovery and contingency procedures to solve technical issues.Supervise and oversee the activities of the Multi-Systems Assistants (MSA) and external providers, and train/coach them as to ensure the sufficient knowledge and competencies are available at any time.Coordinate and oversee the overall incident handling process and its reporting, and ensure incidents are being dealt within the expected delays.Collaborate both with internal teams (Level 2, Level 3, etc) and external stakeholders to provide effective business service and smooth running of IT operations.Contribute to the production and review of technical documentation and execute tests in support to produce/maintain System Operation Procedures (SOP).Contribute to various service's activities such as the organisation of shift roster management, definition of training requirements, contribution to projects, etc.Perform MSA's duties as required. Carry out any other task in line with the main purpose of the job.Required Qualifications, Experience & Competencies:
Post secondary education in a relevant domain (e.g. Computer Science, Engineering, IT, etc) or secondary education giving access to post-secondary education and relevant experience of 3 years.A bachelor degree in a relevant domain, e.g. Computer Science, Engineering, or related field would be considered an advantage.Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.Technical expertise is to be formalized by CECAS/ATSEP certification (both Shift Leader and MSA certification is required) within 9 months after recruitment.A minimum of 8 years of relevant professional experience, including at least 2 years' experience in working in shift (H24/D7).Experience in incident and problem management (e.g. customer helpdesk function).Experience in UNIX/Windows platforms and communication networks.Understanding of Network Manager services and systems architecture.Knowledge or understanding of Air Traffic management ecosystems, in particular the notions of Flight and Flow management.Commitment and interest to follow required training/courses on new technologies and keep abreast of new developments in field of expertise.Problem-solving: you anticipate and solve business issues.Decision-making: you take decisions based on balanced arguments.Analytical thinking: you analyse information and identify relationships.Communication: you are able to foster two-way communication.Customer focus: you adapt services to respond to customer needs.Stress resistant.Ability to work in a multinational and multicultural environment.Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will be required to become basic users of French at level A1/A2 before the end of the probation period.Source:
Recommend your friend
–>
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where ) you saw this job posting.
-
Frontend Support Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique EUROCONTROL - Supporting European Aviation Temps pleinFunction title: Frontend Support Supervisor- Reference: NOC-NM-2023-AST/711- Location: Brussels- Nature of competition: Internal and external competition- Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency- Type of post: Assistant- Job level: AST7-AST9- Generic job title: Supervisor- Number of posts:Multiple- Duration of...
-
Frontend Support Supervisor
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique European Organisation for the Safety of Air Navigation (EUROCONTROL) Temps pleinJOB DESCRIPTIONFunction title: Frontend Support SupervisorReference: NOC-NM-2023-AST/711Location: BrusselsThe selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in BrusselsNature of competition: Internal and external...
-
Frontend Support Supervisor
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique eurocontrol Temps pleinJob DescriptionDescription –>Within the Network Management Directorate, the "Infrastructure & Operations" service manages the support and maintenance of the IT infrastructure and applications, within the agreed service levels. The service addresses areas as application & infrastructure operational support, service desk function, technical H24/7 support,...
-
Frontend Support Supervisor
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique eurocontrol Temps pleinJob DescriptionDescription –>Within the Network Management Directorate, the "Infrastructure & Operations" service manages the support and maintenance of the IT infrastructure and applications, within the agreed service levels. The service addresses areas as application & infrastructure operational support, service desk function, technical H24/7 support,...
-
Vip & Kyc Support Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Viva Wallet Temps pleinSales & KYC Support Supervisor(French or Dutch and English language skills are essential)VIP Supervisor/ KYC Supervisor/ Customer Service SupervisorHave you had great successes in the area of Customer Service and have experience with resolving customer's issues? Are you looking for your next challenge? Here at Viva Wallet in this new opportunity, you will...
-
Frontend Developer
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique BAADER Temps pleinCloud Computing, Frontend, Continuous Integration, IT, Angular, TypeScript, Monitoring, Backend, Docker, Usability, Software Development, User Experience, Internet of Things, DevOpsWorking at BAADERWorking at BAADER is about many things it's about our100-year-old heritage, a pioneering and family spirit and pathing to the future.People's needs, ideas, and...
-
Frontend Developer
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique BAADER Temps pleinCloud Computing, Frontend, Continuous Integration, IT, Angular, TypeScript, Monitoring, Backend, Docker, Usability, Software Development, User Experience, Internet of Things, DevOpsWorking at BAADERWorking at BAADER is about many things it's about our100-year-old heritage, a pioneering and family spirit and pathing to the future.People's needs, ideas, and...
-
Frontend Developer
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Expleo Temps pleinOverview:Are you passionate about Development? For you Development is more than just coding?If your answer to the above questions is YES, then, you are at the right placeBy joining EXPLEO, you would be part of a high-performance team of experienced developers and act as aResponsibilities:One day as an Expleo Frontend Developer Help to grow our team and bring...
-
Supervisor Payroll Support
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Securex Temps plein**Securex Groep**Al meer dan 115 jaar helpt Securex haar klanten en medewerkers om te schitteren in hun professioneel leven. Elke dag zetten onze 1.700 collega's zich dan ook in om ondernemers en werkgevers te ondersteunen in hun professionele activiteiten.Wij bieden deze ondernemers en werkgevers het meest uitgebreide aanbod van diensten op de markt:...
-
Frontend Developer BI
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Smals Temps pleinVotre roleEn tant que BI Frontend Developer, vous rapportez les demandes business émises par les clients internes et externes. Vous analysez les demandes des clients et les traduisez en éléments BI corrects. Vous implémentez les Data Marts que vous recevez du développeur ETL. Vous créez des rapports et des tableaux de bord à l'aide d'outils BI. Vous...
-
Frontend Developer
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique The White Team Temps pleinFrontend Developer - Brussels - EU Public Organisations1. CONTEXT/INTRODUCTIONDG GROW B3 in partnership with other Commission services and stakeholders, provides high quality corporate solutions/information systems for the Policy Units in GROW, but also to Member States, enabling the successful implementation of the Commission's Digital Transformation and EU...
-
Constructie Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique IN·ZO Temps pleinJOB TITLE:Site Supervisor.FUNCTION:As Site Mechanical Supervisor for a CCGT Project, the Site Supervisor is working in the Owner project team on site and work in close cooperation with the Site Manager, Construction Manager and Mechanical Lead Engineer.More specifically, the Site Supervisor is in charge of:Follow-up, on a day-to-day basis the construction...
-
Supervisor Payroll Support
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Securex Temps plein**Groupe SCX**Depuis plus de 115 ans, Securex aide ses clients et ses employés à briller dans leur vie professionnelle. Chaque jour, nos 1 700 collègues s'engagent à soutenir les entrepreneurs et les employeurs dans leurs activités professionnelles.Nous offrons à ces entrepreneurs et employeurs la gamme de services la plus étendue du marché: guichet...
-
Helpdesk Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Smals Temps pleinChez Smals, plus de 2000 professionnels façonnent, chaque jour, l'avenir en s'investissant dans « l'ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée aux...
-
Vfx Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique benuts Temps pleinbenuts is a Belgian studio aiming to support its artists in the development of their capabilities in a creative and humanenvironment.We strive every day in order to live our values of: Expertise, Ambition, Cooperation and Humility. Over theyears, we built of team of passionate artists, involved on several projects of feature films as well as TV series, on a...
-
Housekeeping Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Corinthia Grand Hotel Astoria Brussels Temps pleinRestoring Brussels' most fabulous addressNestled on Rue Royale in Notre Dame aux Neiges, this Belle Époque jewel, sculpted by Henri van Dievoet, has stood as a proud witness to the epochs and events that shaped Brussels. Now, the fabled Grand Hotel Astoria will re-emerge as Corinthia Brussels later in 2024, a beacon of elegance and luxury in the heart of...
-
Marketing Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique UNITED PARCEL SERVICE Temps pleinExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Facilities Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique CBRE Temps pleinFacilities Supervisor (AFM)Job ID Posted 14Jun2024Service line GWS SegmentRole type FulltimeAreas of InterestFacilities ManagementLocation(s)Brussels - Brussels Hoofdstedelijk Gewest - Belgium**We are looking for a Facility Supervisor, to join the team at Pfizer in Brussels (Anderlecht Erasme)**About the Role:As a CBRE Facilities Supervisor, you will...
-
Helpdesk Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Smals Temps pleinChez Smals, plus de 2000 professionnels façonnent, chaque jour, l'avenir en s'investissant dans « l'ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée aux...
-
Site Supervisor
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique EQUANS Temps pleinEt si vous pouviez prendre la responsabilité complète dun site ou dun chantier ? Toujours avec le support de vos équipes, bien sûr Pas de secrets entre nous, être Site Supervisor/Chef de chantier chez Equans, cest lorganisation et coordination totale dun site ou chantier, tant au niveau des travailleurs que du matériel nécessaire... Et bien...
