Sales Support Specialist

il y a 4 jours

Zaventem, Belgique IKEA Belgium Temps plein
IKEA
A DAY IN YOUR LIFE WITH US
You will: Work with Sales Performance Leader to monitor online sales and gross margin performance, identify deviations, and activate the business via Business Leaders Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals Act as a member of the E-commerce team and proactively contribute to E-commerce plan/output in order to deliver to the common objectives and goals Continuously identify opportunities and make recommendations to improve online channels effectiveness by drilling into data in order to support sales, profitability and conversion rates. Create, maintain, distribute and communicate standard dashboards and reports to be used throughout the business, including the on-line sales tree. Collaborate across the organization to define and develop reporting and analysis, based on KPIs, in order to optimize digital channel content and functionality. Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals Measure performance of output in online sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year Be an active player in driving an open and sharing climate Perform selling administrative tasks including activity-related administration, range management, updating sales steering tools
WHO YOU ARE
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement. To support the Sales function in gaining insight of sales performance, with focus on online channels by defining, developing and delivering reports and analysis that enables tactical and operational business improvements and decision. You have a: Deep understanding of online analytics and other tools to follow the performance online Deep knowledge of how data and insights about customer interactions can be translated into seamless solutions Broad knowledge of ecommerce processes. Broad knowledge of data analytics and the performance metrics for sales Good knowledge of the multichannel reality and online customer behaviors Good knowledge of operational plans and goals as well as follow up on KPIs Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs Broad knowledge of how to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales Broad knowledge of how to identify and realize opportunities for add-ons, cross-selling and up-selling of retail products and services to fulfil customer needs

APPLY NOW

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

- Eco-vouchers

- End-of-year bonus, holiday pay and sector premiums

- An additional allowance if you come by bike

- Private leasing of an electric bike, we are happy to give you a boost

- Comprehensive hospitalization insurance

- A private accidents insurance

- Pension savings

- We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off

- A canteen where you can eat delicious food at very democratic prices

- IKEA Tack Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA

- ONE IKEA Bonus: an additional bonus based on country results

- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands

- IKEA staff discount 15% on all your purchases

- A Mobile of your choice (Apple or Android) and a corresponding subscription

- Team outings & staff parties, because togetherness is very important to us

- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments


Retail Sales, Analytics, Gross Margin, Up-selling, Empowering Others, Execution, Administration, KPI, Driving, Customer Experience, Business, Sales, Sales activities, Consumer, Order support, Dashboard, Drilling, Sales, Online Sales, Digital Channels, Communication, Cross Selling, Metric, Customer Needs, Administrative Work, Range Management, ACT, Content, Reports Analysis, Reporting, Retail Product, Conversion Rate, Service, E-commerce, Analysis, Shopping Services, Sales Support, Updates, Data analysis, Home Furnishing, Experience Design

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