Information Management Assistant

Overview

Hiring Path: • Open to the public
Who May Apply/Clarification From the Agency: For USEFM - FP is 05. Actual FP salary determined by Washington D.C.

U.S. Citizen Eligible Family Members (USEFMs) - All Agencies

Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply. Security Clearance Required: Top Secret Clearance Appointment Type Temporary Appointment Type Details: Definite Not to Exceed 5 years. (Family Member Appointment)
Definite Not to Exceed 1 year. (PSA) Marketing Statement:

We encourage you to read and understand the before you apply.

Summary:

The incumbent is assigned to the Information Systems Center (ISC) and works under the direction of the Information Systems Officer (ISO). The position is directly responsible for 250 OpenNet workstations in USNATO’s unique controlled access areas and manages the operation and cybersecurity of OpenNet and Dedicated Internet Network (DIN) networks.

The work schedule for this position is: (FMA/PSA: 40 hours per week, LES: 38 hours per week). This is not a telework or remote work position.

Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Not Required

Duties

In addition to the duties previously mentioned, the incumbent manages 150 mobile devices, including iPhones, iPads, and laptops. The position drafts and delivers procedures and instructions on using all standard technology to customers and colleagues. The incumbent ensures computer hardware and software are operating following Department of State computer security policies, standards, and guidelines. Responsible for the management, control, and safeguarding of Sensitive but Unclassified (SBU)and Personally Identifiable Information (PII) that is processed on Department of State (DOS) Owned SBU networks.

Network and Computer Systems Operations

Actively oversees the administration and security of OpenNet and DIN systems and networks. These systems are of critical importance to USNATO's operation due to our inherent fast-paced multilateral and operational nature. The incumbent must guarantee data and backup integrity, perform continual network performance optimization, and ensure system availability by observing the Department of State cybersecurity policy. In addition, to secure system stability, the incumbent performs active maintenance by using enterprise monitoring tools.

• Coordinating the installation, testing, upgrading, and maintenance of IT software.

Identifies, troubleshoots, and replaces defective system or network components using spares. Repairs equipment or delivers the equipment to the technical support branch after a technical judgment/evaluation.

• Managing user accounts for State and other Agency employees.

• Evaluating LAN security posture and risk levels by monitoring enterprise network management tools daily.

• Coordinating with US Government IT contractors to install and maintain enterprise network communication equipment.

• Overseeing and scheduling Information Technology Contingency Plan (ITCP) tests to protect IT equipment.

• Managing USNATO's Wi-Fi administration, troubleshooting, and security by using standardized management tools and applying Diplomatic Security cybersecurity baselines.

• Maintaining Multi-Purpose Room (Drew Room) conferencing system by ensuring all audio-visual components are functioning correctly and troubleshooting when a fault is discovered.

Administrative tasks are an equal part of the incumbent's responsibility and supplements system stability goals by:

• Overseeing the assignment and prioritization of myServices (help desk trouble/remedy tracking system) tickets.

• Recommending, drafting, and establishing disaster preparedness guidelines. Creates and tests scheduled system routines and procedures for daily backups and coordinates with domestic off-site data backup engineers.

• Drafting and publishing Standing Operating Procedures (SOP) related to systems troubleshooting and software installations and aids in maintaining network drawings and documentation/reports as assigned.

• Drafting non-technical documentation and advising the customer on new or existing technology processes or security guidelines.

• Acting as subject matter expert on modern technology solutions to provide advice and technical expertise to the ISO on acquisitions and efficiency updates.

Desktop Support Services and Mobile Technology

Manages the technical administration of the USNATO’s Mobile Computing Program. Primary management includes configuring smartphone devices, tablets, and laptops that utilize the Department of State enterprise standards.

Inventory and Procurement: Reports on all movement of IT assets and updates inventory using the Department of State inventory management system.

Please refer to the full Position Description attached to this vacancy announcement. 

Qualifications and Evaluations

Requirements:

Education:

Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, CompTIA A+, Security+, Network+, Cisco Certifications.

Prior Work Experience:

Two years of progressively responsible experience in the information technology field, involving systems and network administration. Work experience must demonstrate a thorough knowledge of Microsoft Windows operating environment and networking technology.

LANGUAGE: Fluency in English required. This may be tested.

Education Requirements:

Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, CompTIA A+, Security+, Network+, Cisco Certifications.

Evaluations:

LANGUAGE: Fluency in English required. This may be tested.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications, applicants must be able to obtain a Secret level clearance. 

Benefits and Other Info

Benefits: Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include extra-legal benefits: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, etc.

For Eligible Family Members, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

1.) AEFM / USEFM who is a preference-eligible U.S. Veteran*

2.) AEFM / USEFM

3.) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following .

Start date: Candidate must be able to begin working within a reasonable period of time (15 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end. This position is available in October 2024.

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