![AXA Belgium](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager
il y a 4 semaines
In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from payer to partner for our 3 million clients.
Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a diverse and inclusive culture where thoughts and ideas are valued, respected and appreciated.
With every step we take, we keep our values in mind: Customer First, Integrity, Courage and One AXA.
At AXA Belgium, the mission of the Workplace Services teams is to enable our Workforce with reliable Workplace capabilities to ensure efficient collaboration where and whenever they need it and this in a secured environment.
The Workplace team aims to deliver, support, and make evolve the full range of Digital Workplace solutions & services used by the AXA Belgium Employees. The Workplace team works in close collaboration with IT & Business teams to ensure the best quality of service and align with their needs.
The activities delivered by the Workplace teams are covering the following solutions: Physical and virtual workstations, Software packaging and licensing, Workforce Collaboration solutions (Office 365,…), Telephony Services and Secure Data Exchange. Moreover the Service Desk activities (Level 1 and Level 2) are also included in the scope of the Workplace team.
We are currently seeking to reinforce the team by appointing a Service Delivery Manager.
Your responsibilities as Service Delivery Manager:
- You closely supervise the IT end-user support outsourced service contract in place for AXA Belgium and assure that the service delivered is in line with agreed SLA's.
- You actively participate in the governances in place with the different partners
- You are owner of the continuous improvement process and definition of priorities in close alignment with Quality Assurance team and Business needs
- You define and coordinate the implementation of Continuous Improvement plans together with Service Management teams and with business and IT product teams cross domains
- You are in charge of monitoring the quality of the Workplace services including the overall employee satisfaction, together with the operational KPI's for processes in scope of responsibility
- You contribute to QoS (reliability and security) initiatives to improve Workplace services and processes enabling Operational Excellence to achieve better Employee Experience.
- You challenge the Service Desk figures including going into the details of incident records to identify and understand trends
- You identify structural improvements (e.g. recurrent incidents) and ensure the close follow-up until implementation
- You take ownership of the Service Desk Practice (ITSM) and re-challenge it in terms of efficiency and added value; you constantly promote the development and improvement of the quality of the processes and tools used
- You take in charge the Supplier Management activities for the whole Workplace Services scope
- You drive QoS situations where expert knowledge is required: understanding-challenging the problem, bringing solutions, supporting teams in the implementation and share lessons learned afterwards to improve overall.
- You ensure proper communication of trends, risks and improvement plans to Management
Your profile:
- You like to question current processes and propose alternatives a response;
- You dare to challenge based on value, dare to take risks, dare to take commitments
- You are a role model and promote cultural change inside the team: empowerment, learning / growth culture
- You have an Agile mindset, carry it out via behaviour and take full benefit of it
- You stress prioritization on customer value to have value-driven governance
- You have a good understanding of Workplace tools / environments
- You have an experience with collaborating with end-user support teams (including near shore teams)
- Very good knowledge of English (knowledge of French or Dutch is an asset)
Your skills:
- Bachelor's degree in Computer Science, Business, IT or other related field or equivalent training
- Minimum of 10 years of industry experience in IT services
- Knowledge of Digital workplace technologies
- Experience with ServiceNow ITSM
- Extensive written and oral communication skills (English)
- Very good knowledge of MS Windows 10 platforms' administration
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, Software packaging & distribution, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes (ITIL 4 Foundation certificate is a plus)
A nice reward for your hard work
An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.
The benefits of working at an insurance company
From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.
A job that respects your personal life and dreams
With 35 days off per year to recharge, home working options, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally
Service Delivery, Agile Mindset, Workstations, Platforms, Governance, AIM, Licensing, Support Groups, Role Model, Business, Data Exchange, French language, Service Desk, Development, Contracts, Incident, Windows 10, Onsite Support, Coordination, Networks, Workplace Solutions, Process Definition, Implementation, Cultural Change, ITIL Process, Customer Value, Administration, Quality of service, Communication, ServiceNow, MS Office Suite, Communication, Improvement process, Digital Assistance, Asset, Security service, End User Support, Quality assurance, Technology, Monitoring, Training, Telephony, Service Processes, Dutch Language, QoS, Highly responsible, People Management, Management, KPI, Service, IT Services, Supplier Management, Distribution, Computer science, Software Packaging, ITSM
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Digitaal Vlaanderen Temps plein**Inleiding** Bij het agentschap Digitaal Vlaanderen gaan we op zoek naar een **Service Delivery Manager** ter versterking van het team Operations & Service Management in onze afdeling Dataoplossingen binnen het programma MAGDA. Je neemt als **Service Delivery Manager MAGDA** de verantwoordelijkheid op voor de ITIL-practices en voor het dagelijkse beheer...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Ericsson Temps pleinEricsson Belgium Location: Zaverterm, Belgium **Our Exciting Opportunity**: - We are now looking for a Service Delivery Manager (SDM) who will be responsible for ensuring the correct and accurate delivery of customer support services to our customers in Belgium and/or Luxembourg. In this role, you will be responsible for the financial and commercial...
-
IT Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Athora Temps pleinYOUR MISSION: The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers’ expectations and adding value to our Business Unit (BU). The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery of...
-
Service Delivery Manager It
il y a 2 semaines
Brussels, Belgique Expleo Temps pleinOverview: **What does an Expleo SDM do ?** The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves...
-
Service Delivery Manager
Il y a 2 mois
Brussels, Belgique Sopra Steria Temps plein**Sopra Steria Group**, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique NRB Temps pleinVous souhaitez booster votre carrière dans un rôle de **Service Delivery Manager** ? Rejoignez **notre équipe Local Managed Staffing **au sein de NRB ! Le **groupe NRB,** aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en...
-
Service Delivery
il y a 2 semaines
Brussels, Belgique NVISO Temps pleinAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you! As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Konato Temps pleinVoor onze overheidsklant zoek ik een Service Delivery Manager, 3-talig. Details 2d onsite Botanique Brussel ASAP starten Challenges - Team infra managen - Goede kennis ITIL belangrijk - Contracten beheren & sterk in communicatie met leveranciers - Als Service Level Manager neemt u verantwoordelijkheid over de Service Desk en bent u het unieke contactpunt...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Equans Temps plein**Requisition ID**: 47639 **Domain**: Project Managers/IT **Contract type**: Permanent **Schedule**: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies,...
-
IT Service Delivery Manager
il y a 6 jours
Brussels, Belgique Athora Belgium Temps pleinYOUR MISSION : The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers’ expectations and adding value to our Business Unit (BU). The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Equans Temps pleinDescription de l'emploi: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies, tools, techniques, or practices to support and promote the use of ERP systems to...
-
Service Delivery Manager
Il y a 2 mois
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Senior Service Delivery Manager
il y a 2 semaines
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Le Service Public Fédéral (SPF) Finances gère les moyens financiers de l’état en ‘bon père de famille’. Cela signifie que le SPF Finances veille à ce que les moyens soient utilisés dans l’intérêt de notre société par exemple pour l'infrastructure, la sécurité sociale, etc. Afin de pouvoir réaliser cela, le...
-
SAP Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Capgemini Temps pleinAbout Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...
-
SAP Service Delivery Manager
Il y a 2 mois
Brussels, Belgique Capgemini Temps pleinAbout Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Sopra Steria Temps plein**Sopra Steria Group**, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group...
-
Infrastructure Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Talencia Consulting Temps pleinTalencia recherche pour l'un de sesclients un Infrastructure Service Delivery Manager. **Location**: Brussels **Start Date**: Asap **Duration**: 6 months + extension **Language**: French and Dutch + English **Homeworking**: 3 days per week **Mission**: En tant qu'Infrastructure Service Delivery Manager, vous êtes responsable de la haute qualité des...
-
Digitribe - Service Delivery Manager
il y a 6 jours
Brussels, Belgique DigiTribe Temps pleinWithin the Service Delivery Management team you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts. **This includes the following tasks and responsibilities**: - You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle...
-
Infrastructure Service Delivery Manager
il y a 1 mois
Brussels, Belgique Talencia Consulting Temps pleinTalencia recherche pour l'un de sesclients un Infrastructure Service Delivery Manager.Start Date: ASAPDuration: 6 months + extensionLanguage: French and Dutch + EnglishHomeworking: 3 days per week Mission En tant qu'Infrastructure Service Delivery Manager, vous êtes responsable de la haute qualité des services délivrés par l'équipe Infrastructure du...
-
Infrastructure Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalencia recherche pour l'un de sesclients un Infrastructure Service Delivery Manager.Start Date: ASAPDuration: 6 months + extensionLanguage: French and Dutch + EnglishHomeworking: 3 days per week Mission En tant qu'Infrastructure Service Delivery Manager, vous êtes responsable de la haute qualité des services délivrés par l'équipe Infrastructure du...