Service Manager
il y a 3 semaines
Join Our Team as a Service Manager
At Getronics, we are committed to delivering high-quality IT support services that align with our customers' business needs. We are looking for a Service Manager to drive continuous improvement, ensure user-friendly support services, and enhance service quality across our IT operations. If you thrive in a dynamic environment, have strong ITIL expertise, and enjoy making a tangible impact, this role is for you.
Key Responsibilities:
- Drive continuous improvement of IT support services with a focus on user satisfaction.
- Ensure that user support services align with business and customer needs.
- Monitor service health, identify gaps, and implement corrective actions as needed.
- Use performance indicators, user feedback, ticket reviews, and market analysis to identify and implement service improvements.
- Contribute to and manage IT service improvement projects.
- Develop and maintain end-user documentation, including service descriptions, user guides, FAQs, quick guides, and web pages.
- Prepare and conduct service review reports and meetings with stakeholders, ensuring corrective actions are implemented.
What You'll Need:
General Skills:
- Resilient and proactive mindset with the ability to identify challenges and implement process improvements.
- Strong ability to track activities against plans and provide accurate reporting.
- Ability to quickly understand business needs and user expectations.
- Strong time management and problem-solving skills.
- Highly autonomous with a results-driven approach.
Technical Skills:
- Strong analytical and writing skills.
- Experience with a broad range of IT services in a corporate environment.
- ITIL V4 Foundation Certification (or willingness to obtain it within the first three months of employment if not already certified).
Experience:
- Minimum 3 years of relevant professional experience in IT Service Management.
- At least 1 year of experience managing IT services under the ITIL framework.
- Fluent in English and French (both written and oral).
- Excellent communication and stakeholder management skills.
Organizational Skills:
- Strong multitasking abilities and a results-oriented mindset.
- Detail-oriented and focused on high-quality outcomes.
- Stress-resilient and able to manage multiple priorities.
- Team player with strong empathy and collaboration skills.
Why Join Getronics?
- Be part of a company with a strong international presence and a commitment to technological excellence.
- Opportunity to enhance your expertise in IT Service Management and take on strategic responsibilities.
- Drive meaningful service improvements and contribute to a high-performance IT environment.
- Work in a collaborative, innovative, and customer-focused team.
Apply Now
If you're an IT Service Management professional looking for a role where you can make an impact, we'd love to hear from you.
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