Service Manager
il y a 3 semaines
Job Title: Service Manager (ServiceNow)
Job Type: Contract
Job Location: Brussels onsite
Contract Rate: Euro's 450 per day
MUST SPEAK FRENCH
CLIENT REQUIRES EU CITIZENS
· Continuous improvement of the IT support services quality with a specific focus on user friendliness. Ensure the User support services are aligned to the business/customer needs.
· Monitor the service health, drive corrective actions as required
· Use performance indicators; feedback from users in surveys; input form peers; review of tickets; and the market, in order to identify end user IT services improvement opportunities. Drive and implement the identified service improvements. Participate and contribute to related projects
· Provide content for the end user documentation for the services in his/her scope. Regularly review available documentation and produce and improve end user documentation (service description, user guides, FAQ, quick guides, web pages, etc)
· Prepare and deliver regular service review reports and service review meetings to relevant stakeholders, take ownership of corrective actions.
· Knowledge and experience of broad range of IT services in a corporate environment · ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
· Minimum of 3 years of relevant professional experience in IT Service Management · minimum of one year of relevant experience in IT services managed in accordance with the industry standard ITIL framework
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