Client Care Officer
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We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.
Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us
Abouttherole:
AsaClientCareOfficer,youarethefirstpointofcontactforourcustomersandpartnerswhentheyneedtechnicalassistance.Youcombineastrongcustomer-orientedmindsetwithtechnicalproblem-solvingskillstoprovideefficientremotesupport.
Youwillassistcustomerswithquestions,incidentsandtechnicalissuesrelatedtotheirsecuritysolutions,whileensuringaprofessionalandhigh-qualitycustomerexperience.
Whatwillyoudo?
- Handlecustomerrequests,incidentsandactivationsaccordingtopriority.
- Escalatemorecomplexissuestotheappropriatetechnicalteam,ensuringthatallrelevantinformationisdocumented.
- ContributetotheachievementofServiceDeskKPIs,includingresponsetimes,ticketresolutiontimesandcustomersatisfaction.
- Workcloselywithcolleaguestoensurecontinuityandahighlevelofservice.
Whoarewelookingfor?
Youaresomeonewhoenjoyshelpingcustomerswhilesolvingtechnicalproblems.Youarecomfortableworkingwithdifferentsystemsandapplicationsandremaincalmandsolution-orientedwhendealingwithincidents.
- BasicknowledgeofEnglish.
- Strongcomputerskillsandtheabilitytoquicklylearnnewtoolsandplatforms.
- Astructured,accurateandsolution-orientedwayofworking.
- Agenuineinterestintechnologyandsecuritysolutions.
- Experienceincustomerserviceortechnicalsupportisanadvantage,butnotmandatory.