Senior Key Account Manager Shopping Centers

SENIOR KEY ACCOUNT MANAGER SHOPPING CENTERSRole PurposeThe Senior Key Account Manager is the landlord's principal day-to-day contact and is responsible for coordinating the integrated management and performance of an assigned portfolio of shopping centers.
Acting as the central coordinator of each asset, the Senior Key Account Manager translates the landlord’s vision, investment strategy and business objectives into practical operating plans, budgets, priorities and measurable actions. The role leads execution across financial, administrative, legal, reporting, marketing, commercial, budgetary and technical disciplines.
This is a hands-on position combining client leadership, team coaching, coordination and direct operational involvement. The Senior Key Account Manager steers the on-site teams, works closely with specialist functions and other shopping centers, and reports to the Head of Property Management.

Key Responsibilities
Landlord relationship and execution
• Act as the main contact and trusted operational partner for landlords and asset managers.
• Maintain strong, constructive relationships and understand their vision, priorities and investment strategy.
• Translate agreed strategies into business plans, budgets, daily priorities and accountable action plans, and ensure their execution.
• Lead client meetings and provide clear, proactive and fact-based recommendations.
Integrated management and hands-on delivery
• Coordinate all management disciplines across the shopping centers, including financial, administrative, legal, reporting, marketing, commercial, budgetary and technical activities.
• Take direct ownership of operational matters where required.
• Draft and review operational and commercial documents, correspondence, proposals, reports and agreements.
• Prepare and follow up commercial lease contracts, addenda, pop-up agreements, lease renewals and related tenant documentation, in coordination with legal or leasing specialists where appropriate.
• Coordinate negotiations and discussions with tenants, suppliers and other stakeholders.
Team leadership and portfolio collaboration
• Steer, coach and support the on-site teams, set priorities and monitor the execution of agreed actions.
• Promote accountability, collaboration, client focus and a practical problem-solving mentality.
• Coordinate with central support functions, external partners and other shopping centers to share expertise, standards and best practices.
Financial, commercial and operational performance
• Coordinate annual budgets, forecasts, service charges, OPEX, CAPEX and rental-income assumptions.
• Monitor performance, variances, arrears, occupancy, retailer results, visitor numbers and key operational indicators.
• Coordinate leasing interfaces, commercial initiatives, marketing plans, technical activities, compliance, risk and ESG actions.
• Ensure accurate, concise and timely client reporting, and maintain robust follow-up of decisions, action points and deadlines.
Experience and Profile:
• Relevant university degree in real estate, business, finance, law, economics, engineering or a related field.
• Significant experience in shopping center management, retail property management, asset management or a related real-estate role.
• Strong understanding of budgets, service charges, commercial leases, reporting, marketing, technical management and retail operations.
• Native Dutch speaker, professional fluency in French and English.
• Strong client orientation, commercial judgement and the ability to coordinate multidisciplinary teams.
• Hands-on, proactive, organised and solution-oriented, with strong drafting, negotiation and follow-up skills.
• Capable of combining strategic understanding with practical daily execution and attention to detail.
Role Expectation:The Senior Key Account Manager acts as the landlord's trusted operational partner and the hands-on orchestrator of the shopping center, combining client leadership, disciplined execution, team coaching and direct involvement to achieve sustainable asset performance.