Front Office Manager

il y a 4 semaines


Bruxelles, Belgique Juliana Hotel Brussels Temps plein

We are looking for a Front Office Manager for the Juliana Hotel in Brussels. As Front Office Manager you will oversee all Front Office operations (Reception, Night, Concierge, Valets) and ensure a smooth operation. You will be part of the leadership team of the hotel and due to the boutique nature of the hotel a hands-on approach will be regularly required. Duties and responsibilities include:
- Manage and oversee the day to day operation of the Front Office as required and ensuring the highest levels of customer service are consistently being delivered to our guests.
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude.
- Managing the front office team members to ensure all company procedures and standards are being adhered to.
- Ensure Front Office team members have current knowledge of hotel products, services and policies. Train the team continuously on policies and procedures and developed the team members where necessary.
- Plan and prepare employee rotas and monitor staffing levels to meet business demands.
- Understand the department's operations and the impact on the overall financial goals and objectives to achieve or exceed budgeted goals.
- Develop policies & procedures where needed. Experience in a 5 star environment is desidered. Hands-on teamplayer who is able to adapt to different and changing circumstances Working knowledge of PMS systems. English & French required, all other languages are a plus.


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