Front Office Trainee

il y a 6 jours


Bruxelles Evere, Belgique Gresham Belson Hotel Brussels Temps plein

We are looking for a Front Office Trainee

Company profile

The Gresham Belson Hotel is a modern hotel with 142 guestrooms, 4 fully-equipped meeting rooms, restaurant & bar

and a fitness room. The hotel offers a free shuttle service to and from Brussels Airport and local Business Districts.

Facilities include a 24-hour front desk, Free high-speed Wi-Fi access, car parking facilities, multi-lingual, friendly &
flexible staff, etc. The Gresham Belson Hotel Brussels is located right in between the center of Brussels and Brussels

airport. The NATO’s headquarters are within a 10-minute drive, while the European Parliament can be reached within a

15-minute drive

Key responsibilities
- Greeting and thanking guests in a sincere, friendly manner
- Checking guests in on arrival and out on departure by following the set procedures
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests' needs and requests
- Resolving guests problems and handling complaints
- Taking and handling reservation requests
- Collaborating and communicating with other internal departments to ensure guest satisfaction
- Complying with company procedures and safety policies.
- Performing duties on daily checklist
- Managing transport

As a Front Office Trainee you will working closely with and reporting to the different department and General
Manager.

Intern profile
- Good communication skills (English, French, & Dutch. All other languages are a plus)
- You are good with Microsoft Office and Outlook
- Positive and guest-oriented attitude
- Excellent grooming standards
- Flexible & respond to a range of different work situations
- Be able to work in team & independent

Do you want to receive more information, or you want to apply?

Mr. Raf Willems - General Manager

+32 2 708 31 50
Avenue des Anciens Combattants 1 - 1140 Brussels



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