Manager IT Support Team
il y a 4 semaines
Organisation and department description Our client is a global organization that supports businesses worldwide with insight and analysis that help them respond effectively to environmental and social expectations. Their work enables organizations to operate responsibly and contribute to a more sustainable future. With headquarters in the center of Brussels, they are strengthening their internal Corporate IT Operations to support a growing international workforce. AS manager you lead a distributed team of six IT support engineers located across Europe and North America. The role focuses heavily on people leadership, operational structure, and continuous improvement. The manager will refine processes, establish KPIs, enhance or redesign ITIL practices, and elevate team performance. Approximately 15% of the role includes hands-on technical work to ensure on-site support in Brussels when required. Job description Team leadership: Define objectives, roles, and priorities for the IT Operations team. Remove operational blockers and support decision-making. Conduct regular one-to-one meetings, performance reviews, and development planning. Foster a culture of accountability, learning, and high-quality problem solving. Balance operational workload with project commitments. Operational management: Oversee reliable delivery of internal IT services across multiple offices. Implement and monitor KPIs, SLAs, and performance metrics. Develop and maintain the IT Operations roadmap. Strengthen or redesign ITIL processes including incident, change, and knowledge management. Maintain clear documentation and operational procedures. Technical oversight: Define and evolve IT Operations services and architecture. Ensure systems remain secure, resilient, and up to date. Support continuity planning, including backup and disaster recovery. Remain informed on emerging technologies and propose improvements. Perform limited hands-on technical support when on-site presence in Brussels is required. Stakeholder and vendor management: Align IT operations with business priorities through close stakeholder engagement. Communicate progress, risks, and timelines to leadership. Manage vendors, evaluate solutions, and negotiate agreements. Ensure adherence to internal security standards and external requirements. Profile Minimum 3-5 years of IT management experience, ideally across multiple locations. Strong leadership and coaching capabilities. Technical background with Microsoft Azure tools (Intune, Exchange, SharePoint, Identity, Teams, O365). Experience with ITIL, Agile methodologies, Jira and Confluence. Ability to work on-site in Brussels nearly full time. Proactive and improvement-oriented mindset. Fluent English; additional languages are an asset. Offer A leadership role with significant impact on internal IT operations. An opportunity to modernize IT processes with an open mandate. A mission-driven environment focused on corporate responsibility. Generous leave allocation and competitive benefits.
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IT Support
il y a 3 semaines
Bruxelles, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions. Title - Senior IT Helpdesk Officer Language - Dutch or French (Nice to have), English (Professional working proficiency) Location - Belgium Duration - 12 months Workplace type - Fully Remote Experience - 9 years Job Description: Task title: IT Support PO number: Location: Brussels, Paris Remote location possible (this...
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IT Support/Helpdesk/Service Desk/Desktop Support
il y a 3 semaines
Bruxelles, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions. Title - Senior IT Helpdesk Officer Language - Dutch or French (Nice to have), English (Professional working proficiency) Workplace type - Fully Remote IT Support Remote location possible (this overrules the stipulation in the Framework contract that “The Freelancer undertakes to provide the Services at the...
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Team lead
il y a 4 semaines
Bruxelles, Belgique ALOIS Solutions Temps pleinJob Description Job Title: Team lead - IT Service Quality and Support Location: Belgium Languages: English, French, Dutch Homework: 3/5 Requested Start Date: 5 Jan 2026 Duration: 12 months - B2B contract only. Max Buy-in Price: 500-550 (negotiable) Description The only way we can tackle the challenges of this fast-changing world is with passionate people....
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Team lead
il y a 4 semaines
Bruxelles, Belgique ALOIS Solutions Temps pleinJob Description Job Title: Team lead - IT Service Quality and Support Location: Belgium Languages: English, French, Dutch Homework: 3/5 Requested Start Date: 5 Jan 2026 Duration: 12 months - B2B contract only. Max Buy-in Price: 500-550 (negotiable) Description The only way we can tackle the challenges of this fast-changing world...
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Support Engineer
il y a 4 semaines
Bruxelles, Belgique IT-Planet Temps pleinDeze positie kan worden ingevuld met zowel vast contract (bediendestatuut) als freelance contract Duurtijd: lange termijn Regio: Brussel, volledig on site Wij zoeken ook iemand voor dezelfde positie in Sluiskil (NL) Fulltime Functie Als Allround IT Support Engineer ben je het eerste aanspreekpunt voor interne gebruikers of klanten bij IT-gerelateerde vragen...
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Support Engineer
il y a 4 semaines
Bruxelles, Belgique IT-Planet Temps pleinDeze positie kan worden ingevuld met zowel vast contract (bediendestatuut) als freelance contract Duurtijd: lange termijn Regio: Brussel, volledig on site Wij zoeken ook iemand voor dezelfde positie in Sluiskil (NL) Fulltime Functie Als Allround IT Support Engineer ben je het eerste aanspreekpunt voor interne gebruikers of klanten bij...
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il y a 3 semaines
Bruxelles, Belgique OPTIMUS IT SERVICES Temps pleinKey Responsibilities Support and collaborate closely with the IT Continuity & Resilience Officer (ICRO) within the Resiliency Cluster. Define, promote and embed IT Continuity, IT Resilience and Cyber Resilience aspects within the overall IT strategy. Steer, supervise and standardise the entity's IT Continuity and Resilience plans, including policies,...
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Service Support Manager
il y a 4 semaines
Bruxelles, Belgique Q1 Technologies, Inc. Temps pleinDescription We currently have a vacancy for a Service Support Manager fluent in English, to offer his/her services as an expert will be based in Brussels, Belgium. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the team of...
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IT Support
il y a 4 semaines
Bruxelles, Belgique Underside Temps pleinITSM Process & Project Officer – Mission long terme (Bruxelles) Underside SRL, partenaire technologique belge reconnu pour son expertise Apple et ses solutions IT haut de gamme, recherche un nouveau collaborateur pour une mission à long terme au sein d'une agence gouvernementale belge, basée principalement à Bruxelles. Votre rôle Vous interviendrez...
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IT Support
il y a 4 semaines
Bruxelles, Belgique Underside Temps pleinITSM Process & Project Officer – Mission long terme (Bruxelles) Underside SRL, partenaire technologique belge reconnu pour son expertise Apple et ses solutions IT haut de gamme, recherche un nouveau collaborateur pour une mission à long terme au sein d'une agence gouvernementale belge, basée principalement à Bruxelles. Votre rôle Vous interviendrez...
