Problem Manager
il y a 5 jours
• Manage analysis of the root cause of the problem with the necessary information to control our ability to provide reporting internally or to customers.
• Ensure the closure control of all resolved Problem records.
• Provide support and guidance to the Incident, Problem and Change Process Coordinators.
• Contributes to documenting known errors
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process on a recurrent basis. Update required dashboards, repository and needed follow-up documents, as requested.
• Monitor process indicators to ensure that the Service Level Agreements are respected.
• Represent the first stage of escalation for your process.
• Identify, initiate, schedule and conduct reviews.
• Ensure the operational continuity of the Process
• Performs his timesheeting activities as requested
• Ensure the backup function within the department for the associated activities.
• If required, participates in duties as part of the operation
• Participate and conduct common activities in order to improve the activity within his team
• Provide experience feedback and support Profile: • Bachelor degree
• 5 years of experience in IT processes is required
• Mastery of best practices in Service Management and related standards
• Good technical / ICT knowledge
• Professional certifications for the activity (ITIL, etc)
• Knowledge of ITSM tools (ServiceNow, etc.) Our offer: A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.
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Problem Manager
il y a 4 jours
Provincie Luxemburg, Belgique Proximus Luxembourg S.A. Temps pleinJob Content: • Monitor the problems to ensure that the Service Level Agreements are respected. • Manage analysis of the root cause of the problem with the necessary information to control our ability to provide reporting internally or to customers. • Ensure the closure control of all resolved Problem records. • Provide support and guidance to the...
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Knowledge Management Manager
il y a 2 jours
Provincie Luxemburg, Belgique BlackRidge Group Temps pleinLe Problem et Knowledge Manager est chargé de la bonne exécution au quotidien des processus Problem et Knowledge Management. Gestion des problèmes (Problem Management) Collaborer avec les équipes IT et métiers pour coordonner et prioriser les efforts de gestion des problèmes. Gestion des connaissances (Knowledge Management) Gérer et coordonner...
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Support et Service Manager H/F
il y a 5 jours
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinDEEP - Service Manager Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) Service Manager (m/f/n) à temps plein. Pour l’ensemble de nos services et solutions, vous supportez au quotidien nos clients grâce...
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DEEP - Service Manager H/F
il y a 3 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinDEEP - Service Manager Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) Service Manager (m/f/n) à temps plein. Vos missions Pour l’ensemble de nos services et solutions, vous supportez au quotidien nos...
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DEEP - Service Manager H/F
il y a 3 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinDEEP - Service Manager Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) Service Manager (m/f/n) à temps plein. Vos missions Pour l’ensemble de nos services et solutions, vous supportez au quotidien...
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Service Delivery Manager
il y a 3 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinDEEP - Service Delivery Manager Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) Service Devivery Manager (m/f/n) à temps plein. Assurer que la qualité et le niveau de services prévus sont délivrés (SLA) ...
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Traineeship IT Management
il y a 5 jours
Provincie Luxemburg, Belgique Advanzia Bank SA Temps pleinIT SERVICE MANAGEMENT TRAINEELooking to kick-start your career in the world of IT? As an IT Service Management Trainee, you will have the opportunity to explore a range of activities and tasks within an enterprise IT environment. Joining the IT Service Desk team, you will assist users with IT-related issues and provide valuable support. This opportunity is...
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Alternative Investment Manager
il y a 5 jours
Provincie Luxemburg, Belgique PURE CAPITAL S.A. Temps pleinAlternative Investment Manager (m/f/d)Permanent Contract As with the success of many of its clients, Pure Capital is first and foremost a story of entrepreneurs. Dynamic spirit, creativity, team empowerment and flexibility are therefore key and highly valued. Its family culture makes it a great place to work, where each individual is part of the ; Does this...
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Investment & Portfolio Manager
il y a 5 jours
Provincie Luxemburg, Belgique PURE CAPITAL S.A. Temps pleinAlternative Investment Manager (m/f/d)Permanent Contract As with the success of many of its clients, Pure Capital is first and foremost a story of entrepreneurs. Dynamic spirit, creativity, team empowerment and flexibility are therefore key and highly valued. Its family culture makes it a great place to work, where each individual is part of the ; Does this...
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Alternative Investment Manager
il y a 4 jours
Provincie Luxemburg, Belgique PURE CAPITAL S.A. Temps pleinAlternative Investment Manager (m/f/d)Permanent Contract As with the success of many of its clients, Pure Capital is first and foremost a story of entrepreneurs. Dynamic spirit, creativity, team empowerment and flexibility are therefore key and highly valued. Its family culture makes it a great place to work, where each individual is part of the ; Does this...
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Cream Consulting
il y a 2 semaines
Provincie Luxemburg, Belgique Cream Consulting Temps pleinYou will be responsible for the smooth running of the project, from the initial client's request to the final delivery of the solution. Your tasks Validate the project's scope Define project planning and validate it in steering committee Budget tracking and monitoring, challenging all contributors on estimates and actuals Continuous follow-up...
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DEEP - Service Delivery Manager H/F
il y a 3 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinDEEP - Service Delivery Manager Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) Service Devivery Manager (m/f/n) à temps plein. Vos missions Encadrer de façon personnalisée les clients Gérer la...
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DEEP - Service Delivery Manager H/F
il y a 3 semaines
Provincie Luxemburg, Belgique POST Luxembourg Temps pleinDEEP - Service Delivery Manager Lieu: Luxembourg, Luxembourg Entreprise: POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) Service Devivery Manager (m/f/n) à temps plein. Vos missions Encadrer de façon personnalisée les clients Gérer la satisfaction des...
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Program Manager H/F/X
Il y a 2 mois
Provincie Luxemburg, Belgique Hays (Luxembourg) Temps pleinHays Luxembourg recherche pour l'un de ces clients un program manager (H/F/X) expérimenté. Profil Stratégique, proactif et orienté résultats. Compétences analytiques et en résolution de problèmes, avec une capacité à naviguer dans l’ambiguïté. Souci du détail et organisation, axé sur des résultats de haute qualité. ...
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Program Manager H/F/X
Il y a 2 mois
Provincie Luxemburg, Belgique Hays (Luxembourg) Temps pleinHays Luxembourg recherche pour l'un de ces clients un program manager (H/F/X) expérimenté. Profil Stratégique, proactif et orienté résultats. Compétences analytiques et en résolution de problèmes, avec une capacité à naviguer dans l’ambiguïté. Souci du détail et organisation, axé sur des résultats de haute qualité. Excellentes...
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Operational Funds Finance Manager
il y a 3 semaines
Provincie Luxemburg, Belgique Bank Pictet & Cie Temps pleinYour teamThe Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in financial centres worldwide and currently employs over 5,200 people. Pictet has been operating in Luxembourg since 1989 where it employs over 700 people. FundPartner...
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Operational Funds Finance Manager
il y a 3 semaines
Provincie Luxemburg, Belgique Bank Pictet & Cie Temps pleinYour teamThe Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in financial centres worldwide and currently employs over 5,200 people. Pictet has been operating in Luxembourg since 1989 where it employs over 700 people. FundPartner...
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Manager Comptable
Il y a 2 mois
Provincie Luxemburg, Belgique Abiomis Temps pleinManager Comptable - Equilibre, Fiduciaire à Ettelbruck Une fiduciaire située dans le Nord du Luxembourg cherche activement un Manager Comptable afin de superviser une équipe de Comptables Junior et Senior.Cette société est active dans la gestion d’un portefeuille clients assez conséquent, composé de sociétés commerciales variées. Cela fait plus...
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Manager Comptable
Il y a 2 mois
Provincie Luxemburg, Belgique Abiomis Temps pleinManager Comptable - Equilibre, Fiduciaire à Ettelbruck Une fiduciaire située dans le Nord du Luxembourg cherche activement un Manager Comptable afin de superviser une équipe de Comptables Junior et Senior.Cette société est active dans la gestion d’un portefeuille clients assez conséquent, composé de sociétés commerciales variées. Cela fait...
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Senior Key Account Manager
il y a 3 semaines
Provincie Luxemburg, Belgique Greenfield Temps pleinA start-up company in carbon neutrality offers a comprehensive solution for businesses to assess and reduce their carbon footprints. Their global SaaS platform enables assessment of emissions for scopes 1, 2, and 3, real-time monitoring of emission reduction and energy efficiency, and strategic planning for the journey to carbon neutrality.This innovative...
