Customer Support Specialist
Il y a 2 mois
On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. In the interim, our Privacy Policy here:
// As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. The Impact You’ll Make in this Role As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery and other related policies and procedures Maintaining relationships with Premium Accounts by understanding, anticipating and identifying their service needs Reviewing purchase order requirements to ensure compliance with Solventum terms and conditions Conducting service process analysis and drives cycle time and OTIF improvements Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Experience in customer service, a completed commercial apprenticeship or a successfully completed Bachelor of Arts degree In addition to the above requirements, the following are also required:
You have a high degree of willingness to provide service In addition to excellent verbal and written communication and enjoyment of customer contact, you have a very good command of written and spoken Dutch, French and English A confident handling of IT systems, good conflict management, friendly demeanour, ability to work in a team and resilience complete your profile Work location:
Hybrid (Job Duties allow for some remote work but require travel to Diegem at least 2 days per week) Relocation Assistance:
May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. your application may not be considered if you do not provide your education and work history, either by:
1) uploading a resume, or 2) entering the information into the application fields directly. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Before submitting your application you will be asked to confirm your agreement with the terms.
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