IT Helpdesk Assistant
il y a 3 semaines
Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.
Robert Half is currently recruiting an IT Helpdesk Assistant for a company located in the Brussels region.
Our client is an international not-for-profit organisation founded over 20 years ago.
As an **IT Helpdesk Assistant** you are providing support and technical aid to team members while assisting the IT Developer & Network Coordinator and the IT department across various tasks.
Primary **Responsibilities**:
- Diagnose, investigate, and resolve **hardware** **and** **software** **issues**.
- Escalate unresolved problems to appropriate resources if unable to resolve independently.
- Perform routine **maintenance tasks** such as system updates, patches, and backups.
- ** Monitor system performance** and promptly address alerts or emerging issues.
- Manage user accounts, permissions, and access control.
- Configure and **deploy new devices** for users.
- Troubleshoot hardware problems and coordinate necessary repairs or replacements.
- Initiate **contact with IT suppliers**, comparing prices and ordering new equipment as required.
- Maintain an **inventory** of hardware assets.
- Prepare user workstations, ensuring proper setup including computers, monitors, keyboards, docking stations, and cable management.
- ** Document troubleshooting** steps and solutions for common issues.
- Provide IT induction training for new employees.
- Assist with IT projects such as software upgrades, hardware migrations, and system integrations.
- Offer **technical** **support** throughout project planning, execution, and testing phases
The requested **qualifications** for this job include:
- **Proficiency in** M365, Teams, SharePoint Online, Exchange Online, Intune, and Windows OS
- Understanding of IT security principles
- Strong **communication** **skills** and patience when assisting users
- Ability to effectively communicate technical information to non-technical users
- Proficient in written and spoken **English**:
- ** Analytical** thinking and a **problem-solving** mindset
- Willingness and ability for learning new technologies
- Experience with Linux OS, scripting and automating is a plus
- Familiarity with networking concepts is a nice to have
What does the company **offer**?
A stimulating international environment and a competitive salary and benefits package.
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