Helpdesk Agent
il y a 1 mois
**Description**:
Project/Department Description and responsibilities
IT helpdesk consultant with the knowledge to support the team.
**Primary Tasks and responsibilities**:
- contact person for Local It troubles in Brussels
- manage the helpdesk ticket (Atlassian)
- manage the Laptops stocks
- roll out Windows 11: manage appointment with the users, prepare laptops to deliver, etc
- availability to move around Brussels and in Belgium to support users in the contaxt of Windows 111 roll-out
Secondary Tasks and responsibilities
- Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
- Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer?s experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.
Non-Technical profile requirements
- be able to work independently (will be the only person present onsite)
- Must be able to work on multiple simultaneous tasks with limited supervision
- Team player (within a team with 11 persons) located in several places across Belgium
- Accepts personal responsibility for client satisfaction
- Strong communication skills (verbal, written)
- Strong reporting & organizational skills
- Stress resistant & very punctual
- Quick learner, motivated self-starter
- Able to follow change management procedures and internal guidelines
Technical profile requirements
- Good knowledge of PC
- Good knowledge of Windows 10 & 11
- Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management
- Good knowledge of Networking & Patching
Methodology/Certification requirements
- High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.
Language proficiencies
- Dutch or FR fluent (Good knowledge in the other language)
- English is a plus
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