Business Support Specialist

Il y a 2 mois


Zaventem, Belgique HRWEB SOLUTIONS Temps plein

Werken bij mpleo als Business Support Specialist betekent:

- Onze klanten telefonisch op een professionele manier te woord staan, hun vragen analyseren en deze zowel snel als kwalitatief opvolgen met behulp van een ticketingsysteem.
- In geval van complexere aanvragen, deze doorsturen naar de collega's van tweede - en derdelijns support.
- Je kennis delen met collega's en klanten door een FAQ verder uit te breiden en te beheren.
- Heldere en beknopte documentatie schrijven o ver de verschillende modules van onze mpleo-software.
- Ervoor zorgen dat de serviceniveaus die met onze klanten zijn overeengekomen, worden gehaald ( respecteren van de SLA ).
- Interne processen opvolgen en actief meewerken aan de verbetering ervan.

Bij mpleo houden we niet van ellenlange vergaderingen. We nemen de tijd voor wat belangrijk is: het uitwisselen van best practices en kennis. De interactie tussen het supportteam, de consultants en IT is sterk.

Iedereen regelt zijn werk op een optimale en kosteneffectieve manier.

**Profil**:
Wie is dan eigenlijk onze toekomstige Business Support Specialist collega?

Onze toekomstige collega heeft een gecombineerde passie voor human resources, digitalisering en software-implementatie.

Hij/zij heeft al een eerste overtuigende beroepservaring. Als deze ervaring in lijn ligt met software implementatie of op een afdeling klantenservice is, is dat een echte troef.

Om onze internationale klantenportefeuille te kunnen beheren, spreekt hij/zij vloeiend Nederlands, Frans en Engels.

Onze toekomstige Business Support Specialist kan zowel alleen als in teamverband werken, is methodisch, resultaatgericht, nauwgezet en is bovendien een uitstekende communicator.

Hij/zij heeft ook een sterke analytische geest, is enorm leergierig en heeft een sterk aanpassingsvermogen.


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