Performance Manager Transversal Ops
Il y a 7 mois
Within the
**COO Office team**, we drive
**transversal action plans** with an objective of
**operational efficiency, **we
**monitor their impact** and
**launch initiatives** to achieve performant Operations. These topics are highly visible topics and contribute to
**24-26 OPS strategic plan**. The COO office is directly reporting to the COO and the Management Committee of AXA Belgium. The team works in close collaboration with all Operations (‘OPS’) departments, representing ~1500 collaborators.
We are looking for a dynamic & pragmatic profile to
**support operational performance steering, **across all Operations teams, ensuring Operations are running efficiently and effectively. This profile will report directly to the Head of the COO Office.
The mandate is
**transversal** to AXA BE, and includes the following activities in support of the Senior Performance Manager Transversal OPS:
- **
Support the set-up of a transversal performance management framework ‘à froid’**:
- Together with the Senior Performance Manager, monitor and analyze the performance of AXA BE OPS processes, transversally (focus on quality of service, operational excellence & efficiency, technical performance, etc )
- Identify deviations and potential bottlenecks impacting business KPI’s preventing realization of target Ops Strategy 24-26 impact.
- Support in proposing recommendations and in launching initiatives to improve performance
- Prepare conclusions and key messages for Management Committee & Senior Management reporting Ensure the liaison with Distribution, Customer, HR to be able to understand the OPS key metrics in a transversal end-to-end context.- **Support the creation & improvement of transversal OPS performance reports**
- Together with the Senior Performance Manager, design and coordinate the development and the implementation of performance dashboards and tools by Data Office & BI-dedicated teams within BU
- Together with BU-specific Performance Managers, define priorities to build the relevant KPI’s that will be monitored
- Participate in the definition of performance standards that could be propose transversally for all BU’s.
- **
Support the animation of local Performance Management Community & support in the participation of Group working sessions on performance management**
- Work closely with BU-performance managers ensuring alignment at all levels (BU & transversal)
- Share best practices, enforce methods & tools to improve performance analysis & monitoring at BU level
- Provide training / support to BU-performance managers to promote a culture of performance management in OPS
**Your Profile**
We are looking for a profile with at least 3 years’ experience in performance management (finance/ operational/ etc) and/or operational efficiency improvement.
- Analytical skills - ability to deal with complex data & perform swift analysis
- Ability to translate complex analysis in easy-to-understand conclusions with concrete action plans
- Solution-oriented, challenging attitude and proposing action plans to meet target sets
- Stakeholder management skills (assertiveness & negotiation skills) - to handle transversal performance with various stakeholders (BU-performance managers, data & reporting representatives, counterparts from HR, Distribution, )
- Strategic thinking, understanding link between target KPI’s and strategic ambition
- Ability to structure and monitor delivery, being the effective liaison between Business OPS, Data & Reporting representatives
- Proactivity and ability to work independently
- Perfect knowledge of French or Dutch, active knowledge of the other official language and of English
**About AXA**
At AXA, we want to be more than the world leader in insurance and asset management.
Our purpose is ‘**Act for human progress by protecting what matters’**. As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.
As an insurer, AXA Belgium is also a key player in the field of prevention. **Protection is in our DNA**, as evidenced every day by the extensive investments in research and risk awareness.
At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.
**About the Entity**
In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from
**payer to partner** for our 3 million clients.
Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a
**diverse and inclusive culture** where thoughts and ideas are valued, respected and appreciated.
With every step we take, we keep our values in mind:
**Customer First, Integrity, Courage and One AXA**.
**What We Offer**
**A nice reward for your hard work**
An attractive salary, supplemented with discretionary personal and collective bonuses and of course,
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