Digital Channel Advisor
Il y a 2 mois
Description:
A Digital Channel Advisor (DCA) is responsible for promoting our digital channels within their entity, and selling the appropriate digital solutions to our clients according to their needs, supporting clients with the activation of our channels, and coaching and supporting our sales force to become more and more autonomous in driving the digital client adoption by themselves. The DCA is the key driver of all local digitization initiatives and report progress on a regular basis both to local and central management. The DCA will support BC Halle-Vilvoorde and BC Leuven.
Principal responsibilities: You will report to the Regional Manager of Vlaams Brabant & Brussels and will work for BC Leuven & BC Halle-Vilvoorde and therefore also work in close contact with the BC Manager of Leuven & BC Manager of Halle-Vilvoorde You will work in close collaboration with the central teams:
- SCS CB
- Process & Product Managers o
Servicing & Sales Support Channels
- SME/Midcap Sales Animation & Communities
You will collaborate with the Digital Ambassadors of the different BC's in your scope. Focus is on region Vlaams-Brabant but you will work together with your colleague of region Brussels. You are also backup during holidays. You will focus on Easy Banking Business, but you will promote the full range of digital channels and products (Centric/Isabel/Connexis/EBW) in collaboration with other departments like GTS, Cash Management,. You will, together with the 2 Business Center Managers, monitor the local equipment & activation progression You will share customer feedback and knowledge in the CB Digital Community You will support the salesforce in the 2 BC's for complex activation cases on Easy Banking Business and give technical set-up support for those complex cases. You will Keep up-to-date on evolution of all channels and digital offerings, including competition watch You will Actively propose suggestions for functional improvements, enhancements or new services based on direct input from customers and sales you receive
Required experience / knowledge:
Technical experience: Mandatory: Commercial Minded Daily contacts with banking clients (companies) Digital Banking Knowledge: sufficiently comfortable with the functional aspects of our Digital Channels as well as the related processes and the basic technicalities of getting a client started with the e-channel Business experience:
Mandatory: Ability to manage meetings being able to support clients in technical aspects Autonomous and dynamic with good communication and coordination skills Team-player with a “can do” mentality and willingness to go “the extra mile” Solution-driven Able to structure the area digitization initiatives, collaborate closely with ARM & RM in the different BC and provide follow-up for area management and central teams. Affinity with promoting digital in a corporate sales environment, interested to learn about B2B Banking Business, products and services
Soft skills:
Analytical mind - conceptual thinking Negotiation and persuasion skills Excellent communication skills (both verbal and written) Self-starter and work independently Problem-solver Quality-minded and eye for detail Goal-oriented Open to change Eager to understand the strategy behind business requirements and provide recommendations
**Job Types**: Full-time, Permanent contract, Freelance
**Salary**: €1,691.40 - €5,276.76 per month
Schedule:
- Monday to Friday
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