Web Operation Manager
il y a 3 semaines
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a **Web Operation Manager (WOM)** for our prestigious partner DIGIT TM (DG Informatics) **in Brussels**. DIGIT-TM is a contract from the European Commission for IT services across Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you
As **Web Operation Manager (WOM)** you will be responsible for:
- Providing on-site user guidance and IT support regarding the use of information systems / ICT tools. Solving issues with IT equipment.
- Creation and management of wiki, SharePoint collaborative sites and content management systems in general
- Guidance and support users in the usage of wikis, SharePoint collaborative sites and CMS
- Creation and management of M365 services (SharePoint, Teams, OneDrive Business, PowerApps PowerBI, etc.)
- Treat and dispatch SMT requests coming for EASME (IS-LLS-IRM)
- Create MITS requests on behalf of VIP users and newcomers; Follow-up on delayed requests
- Onsite support to users of meeting rooms and video conferencing and collaboration tools (including Teams, Skype for business, WebEx, and others)
- Technical analysis of the business requirements in view of providing an adequate solution within the platforms available
- Ensure coherence of the logical and physical structure of the collaboration spaces (Confluence, SharePoint, CMS, M365/Teams, or within other custom Information systems)
- Frequent review of existing platform usage, correcting misalignments, while coordination with the space users.
- Writing administration and usage procedure manuals
- Participate and follow in corporate meetings and advances on the strategy and usage of these tools within the corporate environment.
- Participate in technical working groups, progress meetings and meetings with the users
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.
**LEVEL OF EDUCATION**
- Bachelor’s degree of 3 years.
**KNOWLEDGE AND SKILLS**
- Good knowledge of SharePoint sites and its content administration.
- Good knowledge of Microsoft Teams and its content administration.
- Proven conceptual understanding of content structuring, storage, access and presentation elements
- Experience in providing on-site user IT support (IT Helpdesk).
- Experience with end-user guidance.
- Knowledge of business process analysis.
- Awareness of software development and service methodologies (e.g., Agile, ITIL)
- Very good communication skills with technical and non-technical audiences
- Analysis and problem-solving skills
- Capability to write clear and structured technical documents
- Ability to participate in technical meetings and good communication skills
- Experience in maintenance and solving problems with conference and audio-visual facilities/equipment.
- Experience in configuring and solving problems with audio and/or video facilities/equipment (e.g., cameras, screens, projectors, microphones).
- Giving training and ensuring knowledge-sharing on conference and audio-visual facilities/equipment.
- _Capability of integration in an international/multicultural environment, rapid self-starting capability _and experience in working in team;_
- _Ability to participate in multilingual meetings;_
- _Ability to work in multi-cultural environment, on multiple large projects;_
- _Excellent Team Player_
- _Ability to understand, speak and write English (B.2). French B1 will be advantageous_
**SPECIFIC EXPERTISE**
**Following specific expertise is mandatory for the performance of tasks**:
- at least 3 years of specific expertise in
-
Web Operation Manager
il y a 3 semaines
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
-
Web Operation Manager
il y a 2 semaines
Brussels, Belgique Ankix Temps plein**Oportunidade**: Ankix is a Portuguese Company specialized in technological skills that provides services in the areas of IT Outsourcing and Custom Software Development. Our positioning is characterized by the quality and innovation of the solutions we propose, as well as the dedication and orientation towards our consultants and clients, as well as their...
-
Web Operations Manager
il y a 6 jours
Brussels, Belgique The White Team Temps plein**Web Operations Manager - Brussels - European Commission** Mandatory: EU Citizenship Location: Brussels Duration: 3 years with initial extensions Working model: On site **Description of the tasks** - Work in close cooperation with colleagues to gather and analyse system requirements. - Follow-up of Knowledge Management System evolution. E.g., follow-up...
-
Web Operation Manager
il y a 3 semaines
Brussels, Belgique The White Team Temps plein**Web Operation Manager - Brussels - EU Public Organisations** **1. CONTEXT/INTRODUCTION** The mission of the IT Implementation and IT Governance unit is to provide DG REGIO with high quality, all-embracing, Information Technology services. The IT Implementation and IT Governance unit is committed to delivering secure, responsive, high-quality,...
-
Web Content Specialist
il y a 3 semaines
Brussels, Belgique Louis Vuitton Temps pleinPOSTE **YOUR JOURNEY** Louis Vuitton's online adventure is a passionate journey where team spirit, enthusiasm, and dedication meet challenges to make the impossible happen. Based in Brussels, the Digital Production team is looking for an experienced Digital Production Specialist to support Louis Vuitton EMEA websites according to the communication and...
-
Web Editor
il y a 3 semaines
Brussels, Belgique ICF Temps pleinWe are looking for a creative and detail-oriented Web Editor/Graphic Designer to join our team at ICF Next. This hybrid role involves both web content management and graphic design responsibilities, ensuring that our website is not only rich in engaging content but also visually appealing. The ideal candidate will have a strong background in writing and...
-
Web Developer
Il y a 2 mois
Brussels, Belgique Canonical - Jobs Temps plein**Our mission is great open source**: It is our mission to make open source software available to people everywhere. We create world-renowned software, impacting the lives of millions of people every day. The web team works in a multi-disciplinary environment with visual designers, UX designers and other developers to bring exciting new web projects to...
-
Gestionnaire de Projets Web
il y a 1 semaine
Brussels, Belgique Produweb Temps pleinGESTIONNAIRE DE PROJETS WEB Tu es à la recherche de responsabilités et de challenges ? Tu souhaites travailler sur des projets variés avec une diversité de clients ? En tant que Gestionnaire de Projets, tu es chargé de concrétiser les projets web de tes clients ! Tu facilites les processus pour que les projets de développement soient un franc...
-
Operations Manager
il y a 3 semaines
Brussels, Belgique hypotheek.winkel Temps plein**Om het team van Verzekeringen.be en Aanbieders.be te versterken zijn we binnen de Horizon Group op zoek naar een Operations manager**: - Je komt terecht in een groeiende en uitdagende omgeving binnen de Horizon Group. Wij staan voor 3 merken (hypotheek.winkel, Verzekeringen.be, Aanbieders.be), samen gebracht onder 1 onafhankelijke groep. Een groep van...
-
Senior Project Manager
il y a 4 semaines
Brussels, Belgique Canonical - Jobs Temps pleinWe are looking for a senior project manager with agile experience and a track record of success managing web teams that include designers and developers and other project managers. Our mission is to make enterprise-grade open source available to people everywhere. We create world-renowned software, impacting the lives of millions of engineers, enterprises,...
-
Ui/ux Web Design Manager
Il y a 2 mois
Brussels, Belgique # break the grid Temps pleinTitre du poste : Responsable UI/UX Web Design Objectif du poste : Le responsable UI/UX Web Design est responsable de la création des interfaces, et de la gestion de l'expérience utilisateur sur les sites web. Il supervise une équipe de web designers et de développeurs et s'assure que tous les projets respectent les normes de qualité et de convivialité...
-
Web Analyst
il y a 3 semaines
Brussels, Belgique Groupe Rossel La Voix Temps pleinLa direction Customer Expérience du Groupe Rossel La Voix part en quête de son futur talent ! Vous recherchez un nouveau challenge professionnel au sein d’un environnement stimulant vous permettant d’évoluer sur des missions diversifiées ? Cette annonce est peut-être faite pour vous ! **En détails, ça donne quoi ?** Vous monitorez l’activité...
-
Web Analyst
il y a 3 semaines
Brussels, Belgique Groupe Rossel Temps pleinLa direction Customer Expérience du Groupe Rossel La Voix part en quête de son futur talent ! Vous recherchez un nouveau challenge professionnel au sein d’un environnement stimulant vous permettant d’évoluer sur des missions diversifiées ? Cette annonce est peut-être faite pour vous ! **En détails, ça donne quoi ?** Vous monitorez l’activité...
-
Operations Manager
il y a 4 semaines
Brussels, Belgique PIERRE MARCOLINI Temps pleinJoin the exceptional adventure at Pierre Marcolini as « **Head of operations**»! The _Maison _Pierre Marcolini is a Gastronomy House active in the creation, production and distribution of luxury chocolates, patisserie, sweet treats, and ice cream. Our House enjoys an international recognition and a strong brand image as a leader in the luxury chocolate...
-
Operations Manager
il y a 2 jours
Brussels, Belgique PIERRE MARCOLINI Temps pleinJoin the exceptional adventure at Pierre Marcolini as « **Head of operations**»! The _Maison _Pierre Marcolini is a Gastronomy House active in the creation, production and distribution of luxury chocolates, patisserie, sweet treats, and ice cream. Our House enjoys an international recognition and a strong brand image as a leader in the luxury chocolate...
-
Manager Operations Support
il y a 6 jours
Brussels, Belgique Allianz BeNeLux Temps pleinAre you a university educated people manager practicing the agile way of working? Do you have supplier management skills and experience in the field of operations support, such as in facility/ hospitality/ security/ supplier management, mail processing, ESG and travel and fleet management?_ - Allianz is looking for a _ **_Manager Operations...
-
Web Operations Manager
il y a 4 semaines
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks**: - Gather and analyse system requirements; - Follow-up of Knowledge Management System evolution. E.g., follow-up of Confluence upgrades to a new version, or the migration to new VMs; - Administration and configuration of Confluence as well as using out-of-the-box add-ons; - Participate in the definition and documentation of operational...
-
Service Manager
il y a 3 semaines
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks** - Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.); - Manage the development, deployment into operations of Customs IT systems and its integration with central services and platforms; - Plan and coordinate with other teams the delivery and configuration of environment and connectivity required to perform...
-
Operations Manager
il y a 2 semaines
Brussels, Belgique AXA Partners Temps plein**DIMENSIONS OF ROLE** - Leading a team of circa 5 Team Leaders - Reporting to the COO Motor & Home & Travel Claims - Based in Brussels **KEY RESPONSIBILITIES** Management of operations and productivity - Ensure day to day service delivery is met globally and manage any day to day escalations - Support the achievement of agreed Operations targets in...
-
Hotel Operations Manager Nhow Brussels
il y a 4 semaines
Brussels, Belgique NH Hotel Group Temps pleinFor nhow Brussels, we are looking for a dashing, diligent and driven individual who will act as our **Hotel Operations** **Manager** who is ready to take on a key role within a dynamic, growing organization. The lucky individual will play a starring role as the right hand (and sometimes the left one too) of the General Manager in taking overall operational...
