Web Operation Manager
il y a 3 semaines
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a **Web Operation Manager (WOM)** for our prestigious partner DIGIT TM (DG Informatics) **in Brussels**. DIGIT-TM is a contract from the European Commission for IT services across Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you
As **Web Operation Manager (WOM)** you will be responsible for:
- Production, maintenance and revision of the Quality Plan (QP)
- Production, maintenance and revision of the Security Plan (SP)
- Production, maintenance and revision of Support Processes Description (QP)
- Internal Quality Assurance (QA), internal Quality Control (QC), Risk Management, Internal Auditing, Self-Assessment (SA)
- Co-ordination with DG CLIMA and with all other project stakeholders (UNFCC, Application development contractor, DIGIT, Mobile communication providers,etc.)
- Weekly Progress & Service Reporting (MPR/MSR), Consolidated Monthly report (CMR) and Report on Demand
- Maintenance of the planning of the contractor’s activities
- Co-operation with the Commission during Quality, Process and Security Audits
- Takeover
- Handover
- Application Development (ITSM tools supporting the Service Desk activity)
- Atlassian JIRA administration
- Application Management
- Security Management
- ICT Infrastructure Management
- Planning to Implement Service Management
- Extended time coverage for IT Service Management
- Training / Workshops / Training material
- Development, maintenance and revision of Web based E-Learning Modules
- Development, maintenance and revision of Documentation (Web-based and hardcopy format)
- Development, maintenance and revision of Web based knowledge base for the Support Level 1 (L1) and 2 (L2) end users, including via wiki
- Development of interactive tools
- Development, maintenance and revision of knowledge base for the Service Desk
- Execution of Tasks on behalf of DG CLIMA (UI translation, request of information to MS and compilation of inputs, functional tests, Running DB queries )
- Communication to the Member States (MS)
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.
**LEVEL OF EDUCATION**
- Bachelor degree of 3 years.
**KNOWLEDGE AND SKILLS**
The following skills and knowledge are required, in addition to those indicated for the relevant profile under the DIGIT-TM II Service requirements:
- Proven experience of delivering user support/web operations management to IT systems;
- proven experience with IT secure systems;
- proven experience with Atlassian JIRA;
- a customer-oriented and proactive attitude, excellent communication, analytical and problem solving skills;
- the ability to take decisions quickly, work under pressure and deal effectively with critical situations;
- the ability to deal with and integrate in a multicultural/international environment;
- excellent English, both spoken and written.
Any recent experience with the European Commission in assignments similar to the ones detailed in this request will be considered as an asset.
- Rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player;
**SPECIFIC EXPERTISE**
In addition to the above, the following specific expertise is an advantage for the performance of tasks:
- at least 3 years of specific expertise in ITIL methodology**Important**
Any offer of employment is contingent upon you providing documents to verify your identity and employme
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