IT Service Improvement Manager

il y a 3 jours


Zaventem, Belgique WorldLine Temps plein

In this overall context, the organization of the Global Business Line Merchant Services is looking for an IT Process Improvement Manager for the IT Operations team in Brussels. The IT Service Improvement Manager will be responsible for the implementation of Worldline Processes, will guide the implementation of transition programs and will contribute to services delivered by the department..

**Your day-to-day responsibilities include**:

- Follow up of ITIL Processes & enforcement of existing processes + coaching of process contributors. Main processes are Problem, Change and Configuration Management.
- Take an active role in the implementation of Worldline processes
- Steer improvement tracks for processes applied by the organisation
- Identify the operational impact of transition programs
- Pro-active approach on enforcement of services delivered to Customer Facing teams

**Skills we can’t do without**:

- Ability to work in an organized and structured way
- Ability to analyse processes and to propose improvements agreed with other stakeholders
- Knowledgeable of ITIL Methodology
- Knowledgeable of high-volume real-time transaction processing (financial sector, payments processing would be a plus)
- Team player, supportive towards colleagues (implementation & guidance in transition programs)
- Written and verbal communication skills in English. Mastering other languages as French, Dutch and German are considered as a plus.
- Bachelor / Master of Computer Science or Engineering or equivalent degree


  • Team Manager It-support

    Il y a 7 mois


    Zaventem, Belgique BASYS IT-Service Temps plein

    Are you ready for new horizons? BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, and Prague. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what...

  • IT Service Manager

    il y a 3 jours


    Zaventem, Belgique Satellic Temps plein

    **Job description: IT Service Manager** **Background** Satellic NV. is the leading company for road charging in Belgium. With more than 500.000 domestic and international customers, Satellic is the leading toll operator in Belgium. Satellic's shareholders are T - Systems Road User Services GmbH and Strabag. T-Systems Road User Services GmbH is offering...


  • Zaventem, Belgique Brussels Airlines Temps plein

    Mission As Service Delivery Manager, you will be responsible for the operations of commercial/e-retail systems and operation systems throughout their lifecycle. You will ensure performance, availability and change management. You align closely with the Delivery Manager owning the business relationship in this area. You will also act as escalation point to...

  • Service Manager

    Il y a 7 mois


    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:205634 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** Our business is about enabling users through technology. But first of all, it's about people. winningtogether peoplematter **Computacenter is looking for a** **SERVICE...


  • Zaventem, Belgique Etex Group Temps plein

    **Mission and Context** - Etex Group with headquarters in Brussels is a leading industrial group, specialized in production and marketing of high-quality building materials and solutions. As international top player, Etex is active in 42 countries in which they can count on the loyalty of more than 11.000 employees._ Etex has decided to organize our...

  • Senior Service Manager

    Il y a 41 minutes


    Zaventem, Belgique Computacenter Temps plein

    **Senior Service Manager**: **Location**: Belgium - Zaventem | **Job-ID**:203356 | **Contract type**:Standard |** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** **Our business is about enabling users through technology. But first of all, it's about people.** **#winningtogether** **#peoplematter** **Computacenter...

  • Senior Service Manager

    Il y a 7 mois


    Zaventem, Belgique Computacenter Temps plein

    **Location**: Belgium - Zaventem | **Job-ID**:203356 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **ARE YOU OUR NEW COLLEAGUE?** **Our business is about enabling users through technology. But first of all, it's about people.** **#winningtogether** **#peoplematter** **Computacenter Belgium is looking for...

  • IT Supporter

    il y a 6 jours


    Zaventem, Belgique BASYS IT-Service Temps plein

    Your benefits Permanent employment with an IT service provider that operates internationally. Flat hierarchies, a family working environment, and the chance to work as part of a motivated team. A respectful corporate culture and trusting cooperation. An international business environment in an up-and-coming company, including opportunities to travel to...

  • Project Management Officer It

    il y a 2 semaines


    Zaventem, Belgique Carrefour Temps plein

    **MISSION** Part of the IT Governance and Transversal Services Department, The Project Management Office acts as a center of excellence, liaising with all departments, coordinating and striving for implementation in agreed budget, time and scope. It is also responsible for the analysis, planning and management of projects related to operational and system...

  • Service Delivery Manager

    Il y a 2 mois


    Zaventem, Belgique SANDER. Temps plein

    If you are passionate about service delivery, Agile transformation, and leading high-impact projects, we want to hear from you! Join a prominent Tech Company Be part of an innovative and multicultural team managing one of the largest and most impactful top-level domains in the world. Our partner, a not-for-profit, tech-focused organization is dedicated to...

  • IT Support Specialist

    Il y a 7 mois


    Zaventem, Belgique BASYS IT-Service GmbH Temps plein

    **Your mission**: - You will be responsible for handling and logging error messages and technical queries and analysing possible causes of problems. - You will provide on-site support solving 1st and 2nd level support issues, and forward issues to the relevant international teams, where applicable. - You will provide end users with support for a variety of...

  • Service Manager

    Il y a 3 mois


    Zaventem, Belgique ABB Temps plein

    **Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This position...


  • Zaventem, Belgique Dstny Temps plein

    The umpteenth typical telecom provider? No, we're really not that. Resting on our laurels? It’s not in our DNA. We prefer to challenge the cloud telecom market. ‘Good enough’ really isn't good enough for us. So you can expect us to be always a step ahead. We’re growing fast, but in a sustainable and healthy way. In our organisation, people,...


  • Zaventem, Flanders, Belgique SANDER. Temps plein

    If you are passionate about service delivery, Agile transformation, and leading high-impact projects, we want to hear from you!Join a prominent Tech Company Be part of an innovative and multicultural team managing one of the largest and most impactful top-level domains in the world. Our partner, a not-for-profit, tech-focused organization is dedicated to...

  • IT Operations Manager

    Il y a 3 mois


    Zaventem, Belgique Miraclon Corporation Temps plein

    Are you ready to take ownership of IT infrastructure and end-user services in an innovative company that is globally active in a growing industry? Then you might be interested to join our international team of business minded, technology oriented professionals!_ **Introduction** Our sales, marketing and service teams are present in every region of the...


  • Zaventem, Belgique ABB Temps plein

    **Continuous Improvement Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...


  • Zaventem, Belgique Brussels Airport Company Temps plein

    Geef je carrière vleugels! Als luchthavenbeheerder zit Brussels Airport Company aan de stuurknuppel van de grootste luchthaven in België, in het hart van Europa: Brussels Airport. Wij geloven in een mooie, duurzame toekomst voor onze luchthaven en hebben de ambitie om van Brussels Airport de beste luchthaven in Europa te maken. Zin om aan boord te komen...

  • Sr. IT Business Manager

    Il y a 7 mois


    Zaventem, Belgique Inchcape Temps plein

    **The Sr. IT Business Manager owns the creation and delivery of the IT roadmap for Belgium (Retail and Distribution) ensuring alignment to the OEM (Original Equipment Manufacturer) strategy, Inchcape Accelerate strategy and local business requirements. The position will be the senior IT person in Belgium to work with the market Executive Team on IT strategy...


  • Zaventem, Belgique SANDER. Temps plein

    If you are passionate about service delivery, Agile transformation, and leading high-impact projects, we want to hear from you!Join a prominent Tech Company Be part of an innovative and multicultural team managing one of the largest and most impactful top-level domains in the world. Our partner, a not-for-profit, tech-focused organization is dedicated to...

  • IT Project Manager

    il y a 1 semaine


    Zaventem, Belgique Tree Energy Solutions Temps plein

    **Contribute to creating a sustainable tomorrow**: For many years, climate change has made it clear that we must engage into gradually phasing out fossil fuels. All organizations, especially those in Europe, need an urgent energy revolution given the current geopolitical climate. At TES, we believe that this is an unprecedented moment to tackle both energy...