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il y a 3 jours
In this overall context, the organization of the Global Business Line Merchant Services is looking for an IT Process Improvement Manager for the IT Operations team in Brussels. The IT Service Improvement Manager will be responsible for the implementation of Worldline Processes, will guide the implementation of transition programs and will contribute to services delivered by the department..
**Your day-to-day responsibilities include**:
- Follow up of ITIL Processes & enforcement of existing processes + coaching of process contributors. Main processes are Problem, Change and Configuration Management.
- Take an active role in the implementation of Worldline processes
- Steer improvement tracks for processes applied by the organisation
- Identify the operational impact of transition programs
- Pro-active approach on enforcement of services delivered to Customer Facing teams
**Skills we can’t do without**:
- Ability to work in an organized and structured way
- Ability to analyse processes and to propose improvements agreed with other stakeholders
- Knowledgeable of ITIL Methodology
- Knowledgeable of high-volume real-time transaction processing (financial sector, payments processing would be a plus)
- Team player, supportive towards colleagues (implementation & guidance in transition programs)
- Written and verbal communication skills in English. Mastering other languages as French, Dutch and German are considered as a plus.
- Bachelor / Master of Computer Science or Engineering or equivalent degree
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