Itsm Developer
il y a 2 semaines
**ITSM Developer
- **Working Location**:Brussels, Belgium
- **Security Clearance**:NATO Secret / SC
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- University Degree in Computer Engineering or related discipline; alternatively, 5 years of equivalent industry experience
- 5+ years recent experience in BMC Remedy ITSM Suite development (version 9.1 and higher)
- Extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and resilient designs
- Extensive experience configuring and customizing the Remedy ITSM suite to align to an organization's business processes based on the below ITIL processes (at a minimum):
- Solid understanding of architecture including load balancing, high availability, scalability, and fail-over solutions
- Experience with installing,patching,upgrading and configuring BMC Remedy Single Sign On, BMC Remedy Smart Reporting, BMC MyIt/Smart IT, BMC Truesight ,BMC Discovery, BMC CMDB
- Formal ITIL certification at least at foundation level
**DUTIES/ROLE
- Upgrade the ITSM System from BMC Software Remedy version 8.1 to 20.02
- Install and Configure the BMC Smart Reporting, BMC SmartIT and BMC Digital workplace
- Provide expertise in the area of IT Service Management, Configuration Management Database and BMC Discovery
- Perform configuration changes to keep the ITIL Service Operations, Service Design and Service Transition processes operational and in line with Agency Directives
- Provide documentation/trainings and workshops on the Smart Reporting/SmartIT and Digital work place
- Perform any other duty as required
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