Field Service Teamleader
il y a 4 semaines
**We protect what matters most to families and small businesses.**
We are the leading provider of professionally monitored security solutions in Europe and the number one in Belgium with more than 100.000 customers.
At Verisure, we believe it is a human right to feel safe and secured. To achieve this ambition, we have built our teams out of committed and engaged employees. Our people are accountable for delivering world-class service and they are passionate about making the world a safer and more secure place. Our teams operate with integrity and respect for one another fueled by an entrepreneurial spirit. We are building a high-performance organization.
The **Field Service Team Leader** manages the overall selection, onboarding and follow up of the Field service technicians. The role will also help to guarantee providing our customers with the level of service on our products according to standards and oversees the correct implementation of quality checks, respect for service standards and support of new field trials working closely together with other departments within the Operations department.
Duties and Responsibilities:
- Recruits, motivates and follows up a team of Field Service technicians, on a day-to-day basis, to ensure quality of workflow and consistency of service.
- Leads the team towards excellent customer service through the follow-up of KPI’s, performance management and people management.
- Prepares and ensures team objectives are set, communicated and evaluated.
- Acts as escalation point for urgent operational matters and customer complaints.
- Develops a continuous improvement environment in coordination with the Coaches and the Competence Center.
- Provides active participation in services workshops and meetings to ensure consistent product and process delivery.
- Ensures processes within his/her workplace are properly implemented, if necessary, provides suggestions for improvement.
- Provides regular management reports regarding performance and successes of the team.
Skills required and Qualifications:
- Minimum 3 years of experience in people management.
- Good mastering of Dutch, French and English is a must.
- Bachelor Electronics or equivalent by experience.
- Customer
- and result-oriented.
- Project, product or process management experience is an asset.
- Experience in the world of security is considered as an asset.
Personal Characteristics:
- Highly developed organizational skills and ability to prioritize, plan and execute are key success factors in this position.
- Exceptional interpersonal and communication skills.
- Ability to stand back from the daily operational routine, while paying great attention to details.
- Ability to think fast and adopt an operations-oriented and business mindset.
- Energetic and enthusiastic individual that loves working with new and interesting technology but high paced environment.
You can expect:
- You will be part of a dynamic and professional environment with strong ambitions.
- A new way of working that focusses on employee wellbeing.
- Various opportunities to grow, develop your competences and career.
- An attractive salary and fringe benefits (car, phone, meal vouchers, insurances )
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