Product & Experience Delivery Manager Brussels
il y a 4 semaines
Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
The scale of our transformation means we’re effectively building a vast new business, at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organizing functions to work more effectively together and attracting the best talent with new types of skills to join us.
We are looking for a P&ED (Product & Experience Delivery) Manager based in Brussel to Design and lead the execution of the Benelux market Product & Experience Delivery strategy that supports affiliate´s transformation by putting the employee experience at the center to co-create and efficiently deploy solutions.
Your day to day:
1. Ensure efficient operations and ´fit for the future´ service delivery model (SDM):
- Ensure service continuity and operational excellence around core delivery areas such as Payroll, Time & Attendance, Personnel Administration, Benefits, Wellness & Workplace
- Lead and manage the team's solution delivery standardization, transition to global hub (where relevant), continuous improvement in terms of processes, technology, and policy
- Manage demand, cost and quality of all local services and ensure proactive controls, risk and compliance processes.
2. Put employee experience (EX) at the centre of what we do:
- Drive initiatives to address the local pain points and build local EX awareness and FWD/agile capabilities by collaborating with the Regional EX Delivery Manager.
- Proactively support market P&C management in building a work environment conducive to high employee collaboration, engagement and performance.
- Support the Global EX team for insights gathering activities at the affiliate levels (Cultural Environment, Physical Workplace, Policies, Products and Solutions)
3. Define and deploy P&C Solutions aligned to the functional and market strategy:
- Develop and strengthen market intimacy to ensure P&C Ops meets business needs.
- Deliver new solutions to the affiliate and support project management, deployment, change management and communications.
- Ensure effective ‘last mile’ service design and support related to new products and services such as Talent Acquisition, Learning, Analytics, Talent Management, Organizational Health,
- Build team capability which enables P&C products are delivered according to EX principles and efficiency standards.
- Be agile in meeting high priority initiatives by assigning resources on projects and leveraging regional and global P&ED capacity to meet market needs
Who we´re looking for:
- Embracing the new SDM, service catalogue and P&C operating model;
- Collaborative in designing and delivering services in a highly matrixed global environment (getting the best out of direct and indirect teams to meet affiliate needs)
- Budget controlling and Vendor Management (Supplier Service Performance Management), Service Management and Risk, Control and Compliance Management)
- FFWD mind set, Project Management and EX design
- Strong business acumen with broad P&C experience, ability to Manage Change, Stakeholders Engagement
- Digital literacy around P&C technology and ability to identify needs to turn data into insights
- Sizing up and building relevant capabilities in P&C Ops teams
- Fluent English Proficiency / Flemish is an important plus
- EU Work permit
What we offer
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
To join our growing team
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