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Contact Center Support Specialist
Il y a 5 mois
**Contact Center Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for ABB’s E-mobility customers and business partners of the Electrification business for E-mobility solutions in Belgium and Luxembourg. Reporting to the E-mobility Service Manager and using your customer service skills and knowledge, you will aid the E-mobility sales and service team by reacting to customer inquiries.
**Your responsibilities**:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
- Monitoring the status of orders, both from customers and towards our ABB factories and partners
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation
- Ensuring a positive customer experience by giving them regular updates and clarification
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- 3 years of experience in customer service, working as order handler with SAP in the industrial electro market
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Knowledge of principles and practices in customer service and logistics & transport
- Knowledge of SAP is an asset
- A collaborative, solution-focused approach, and strong written and spoken communication skills
- Proficient in written and oral languages: Dutch and French, basic knowledge of English required
**More about us**:
