Major Incident Manager
Il y a 5 mois
Meestal lopen onze processen en systemen probleemloos, maar helaas gaat het af en toe wel eens fout. Op dat moment hebben we jou nodig Ben jij gebeten om continu de kwaliteit en stabiliteit van systemen te verbeteren, maar geniet je toch stiekem van de adrenaline bij het verhelpen van een grote IT-storing?
Jouw rol in het team:
- Je beheert de **incident
- en problem managementprocessen **samen met de andere Major Incident Managers.
- Je **coördineert **de analyse en oplossing van grote IT-incidenten. Hierbij zorg je voor een correcte communicatie en rapportage achteraf.
- Je stuurt de **IT service desk **aan om een optimale **klantervaring **te garanderen.
- In samenwerking met je collega's binnen het eigen team en andere afdelingen ga je op zoek naar de oorzaak van problemen en coördineer je de acties die nodig zijn om snel en efficiënt tot een **duurzame oplossing **te komen.
- Een aantrekkelijk brutoloon
- Maaltijdcheques
- Groepsverzekering
- Hospitalisatieverzekering
- Netto onkostenvergoeding van 165 euro per maand
- Een cafetariaplan waarmee je het bedrag van je 13de maand flexibel kunt inzetten om aan voordelige voorwaarden bijvoorbeeld een smartphone te leasen of extra verlofdagen aan te kopen
- Keuze tussen een bedrijfswagen (inclusief tankkaart of laadoplossing) of een aantrekkelijk mobiliteitsbudget dat je kunt spenderen aan duurzame mobiliteitsalternatieven, zoals de aankoop van een fiets, het gebruik van een deelauto of de terugbetaling van je huisvestingskosten
Zin in de job? Voel je de match? Check nog even of je ook de juiste ingesteldheid en achtergrondkennis hebt en ga ervoor.
- Je kan snel informatie analyseren, overzicht brengen in wat er gebeurt en nauwgezet lopende acties opvolgen.
- Communicatie is jouw tweede natuur. Je communiceert duidelijk en past jouw boodschap aan aan de doelgroep, zowel in het Nederlands als in het Engels.
- Murphy schrikt jou niet af. Je houdt het hoofd koel in onvoorspelbare en soms stresserende situaties.
- Je beschikt over een brede IT-kennis en het kriebelt om je te verdiepen in nieuwe domeinen.
- Je hebt ervaring met het omgaan met IT-eindgebruikers (vb. servicedesk, on-site support,'¦).
- Werkervaring in een coördinerende IT-functie is een plus.
- Je weet hoe een ITSM tool werkt (vb. Jira Service Desk, ServiceNow, 4me, Redmine,'¦).
- Kennis van ITIL-processen en/of agile werken is een plus.
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