Service Manager

Il y a 2 mois


Antwerpen, Belgique OMP Temps plein

As a Service Manager, you act as **liaison** between the customer and OMP's customer services department.

You are responsible for:

- **Maintaining existing business** with a specific customer.
- **Improving customer services (support)** and **enhancing customer satisfaction **by collaborating with different teams.
- **Preparing and chairing service meetings** with specific customers regarding **SLA performance** and **incident escalation**.
- **Discussing collaboration improvements **for both OMP and our customers.


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